Tender Title:

Healthcare Kitchen and Dietary Service - General Ward

Reference Number:

GEM/2025/B/6123524

Issuing Authority:

This tender is issued by the Ministry of Railways, under the Indian Railways.

Scope of Work and Objectives:

The primary objective of this tender is to procure comprehensive Healthcare Kitchen and Dietary Services for the General Ward, which includes the provision of nutritious meals and dietary options. The service encompasses Morning Tea, Snacks, Breakfast, Lunch, Evening Tea, Snacks, and Dinner. The intention is to ensure that patients in general wards receive well-balanced, wholesome food that adheres to dietary requirements, thereby improving patient health outcomes and satisfaction.

Eligibility Criteria:

Eligibility to participate in this tender includes being a registered entity with a valid license to operate in the healthcare food services sector. Participants must demonstrate previous experience in managing kitchen and dietary services within hospital environments and must comply with all applicable regulations and standards set forth by health authorities.

Technical Requirements:

Bidders are required to maintain high standards of food safety and quality. Applicants must submit documentation proving compliance with hygiene regulations and standards set by relevant health authorities. Additionally, they must have the capability to cater to special dietary needs that may arise within the hospital environment.

Financial Requirements:

Bidders should provide evidence of financial stability, including balance sheets and profit-loss statements for the last three financial years. It is also necessary to have adequate insurance coverage for operations.

Document Submission Details:

All required documents must be submitted as per the guidelines laid out in the tender document. The submission must be done electronically through the Government e-Marketplace (GeM) portal. A complete checklist of necessary documents should be adhered to in the submission package.

Special Provisions:

Micro, Small, and Medium Enterprises (MSEs) may have special provisions in this tender, which could include eligibility for various incentives or relaxed bidding requirements to encourage participation.

Evaluation Process:

The evaluation will be carried out based on the technical and financial bid criteria. Bidders will be assessed on their ability to meet the technical specifications outlined in the tender, followed by a review of their proposed pricing structure. The most favorable bids will be recommended for award.

Delivery Locations:

Services will be delivered at designated healthcare facilities under the jurisdiction of the Indian Railways, across various locations as specified in the tender document.

Contact Information:

For further information regarding this tender, bidders may reach out through the channels specified in the tender documentation. It is advised to refer to official communication channels for any clarifications to avoid misinformation.