Tender Title: Healthcare Kitchen and Dietary Service - TOTAL WARDS
Reference Number: GEM/2025/B/6162851
Issuing Authority/Department: Medical Education Department, Uttar Pradesh

The Healthcare Kitchen and Dietary Service tender primarily aims to procure comprehensive catering solutions to serve dietetic needs across total wards. This includes providing full regular diet, morning tea, biscuits, breakfast, mid-morning seasonal fruits, lunch, evening tea, and dinner. The tender encompasses a total quantity of 860 units, ensuring the required nutrition and dietary content is maintained within the healthcare facilities served by the Medical Education Department.

Scope of Work and Objectives

The scope of work entails the complete management of kitchen services, including meal preparation, quality assurance, and distribution of meals to all designated wards. The objectives are to ensure health standards are met, dietary requirements for patients are adhered to, and to maintain high quality in service delivery. The selected bidder will be expected to deliver nutritious meals suitable for a health-care environment, prepared and served in compliance with all safety and regulatory standards.

Eligibility Criteria

Eligible bidders must be registered entities with a proven track record in dietary service within healthcare setups. Bidders should possess necessary certifications in food safety, health regulations, and must demonstrate their capability to deliver high-quality meals consistently. Experience in serving dietary requirements for larger institutions would be an advantageous criterion.

Technical Requirements

Bidders are required to provide detailed technical specifications that include maintaining hygiene standards, food safety compliance, and the ability to provide diverse menu options tailored to specific dietary needs. The ability to showcase a well-structured menu that meets nutritional needs of the patients will be critical.

Financial Requirements

Bidders must provide a detailed financial proposal outlining costs associated with meal preparation, delivery, and any additional services included in the contract. Transparency in all financial dealings is crucial, with all cost components clearly articulated.

Document Submission Details

Bidders must submit their proposals through the designated online portal as outlined by the issuing authority. Proper documentation, which includes eligibility proof, financial proposals, and technical details, should be uploaded in accepted formats.

Special Provisions

There shall be specific provisions aimed at promoting inclusivity and benefits for Micro, Small, and Medium Enterprises (MSEs). Startups are encouraged to apply, showcasing how their innovative approaches can enhance service delivery standards. Compliance with 'Make in India' policies will also be a significant aspect of the evaluation.

Evaluation Process

The evaluation process will consider both technical and financial proposals. A scoring system may be deployed to assess bidders based on their service capacity, experience, and financial viability. Transparent criteria will ensure that best practices are honored in the selection process.

Delivery Locations

Delivery will be mandated to various healthcare institution wards as per the specifications given in the tender documents. Bidders should anticipate potential logistical challenges and be prepared to address them.

Contact Information

For further details, bidders can refer to the contact point provided in the tender documentation. Communication through official channels is encouraged.

In summary, this tender warrants comprehensive expertise in healthcare dietary services and emphasizes the delivery of high-quality, nutritious meals in a structured and assessed manner. The successful bidder will play a vital role in enhancing patient care through exceptional food service delivery.