The Housekeeping and Catering Services of ORH and Offices tender, designated as GEM/2025/B/6135280, is issued by the Indian Railways, under the auspices of the Ministry of Railways. This tender aims to procure professional housekeeping and catering services to ensure a clean, hygienic, and operationally efficient environment for various offices and ORH (Officer’s Rest House) locations under the Indian Railways umbrella.

Scope of Work and Objectives

The objective of the tender is to establish a reliable and efficient service provider capable of delivering comprehensive housekeeping and catering solutions. The selected contractor will be responsible for maintaining high standards of cleanliness within designated areas and providing quality food services as per the specified requirements. Key responsibilities include, but are not limited to:

• Daily housekeeping duties including cleaning, waste management, and restroom upkeep
• Catering services covering meal preparation, serving, and cleanliness of dining areas
• Compliance with health and safety regulations

Eligibility Criteria

To qualify for this tender, bidders must fulfill specific eligibility criteria which typically include:

• Registration as a legal entity in accordance with Indian laws
• Proven experience in providing similar services for government or reputed private entities
• Financial stability and sufficient resources to manage the scope of the contract
• Compliance with all relevant regulations and standards pertaining to food safety and housekeeping

Technical Requirements

Bidders should exhibit a strong understanding of the technical aspects of housekeeping and catering services. This includes:

• Knowledge of industry standards for hygiene and cleanliness
• Capability to provide skilled personnel for both housekeeping tasks and catering services
• Access to necessary equipment and supplies required for operations

Financial Requirements

Potential bidders are required to demonstrate a solid financial foundation. This could involve:

• Providing audited financial statements for the last few years
• Demonstrating the ability to manage the service contracts’ overheads
• Presenting a competitive pricing structure that aligns with the scope of work outlined in the tender documentation

Document Submission Details

Bidders must prepare and submit their proposals as per the guidelines laid out in the tender documentation. The submission process may involve:

• Completing a detailed proposal including technical and financial documents
• Ensuring that the submission is formatted correctly to meet specified criteria

Special Provisions

The tender provides special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups. These benefits are designed to encourage participation from smaller entities who have the capability to deliver quality services while fostering inclusivity in government contracts.

Evaluation Process

The evaluation of submitted bids will follow a structured process wherein both technical capabilities and financial proposals will be assessed. Factors influencing evaluation include:

• Compliance with Scope of Work
• Cost evaluation based on proposed pricing and service delivery
• Previous experience and references

Delivery Locations

The selected contractor will be expected to operate across various locations specified by the Indian Railways, involving multiple officer's rest houses and office facilities.

Contact Information

For any queries or clarifications regarding the tender, potential bidders are encouraged to reach out through official channels provided in the tender documents. This ensures that all inquiries are addressed comprehensively and without misinformation.

Additional Information

It is imperative for all participating bidders to stay informed about compliance requirements and evaluation criteria laid down to ensure a successful submission. The thoroughness of proposals will significantly impact the likelihood of selection.