Tender Title: Custom Bid for Services - Outsourcing of Housekeeping, Cleaning, and Washing of Linen
Reference Number: GEM/2025/B/6047189
Issuing Authority: Indian Railways
Department: Ministry of Railways
Scope of Work and Objectives
The aim of this tender is to select a competent service provider for the outsourcing of housekeeping, cleaning, and washing of linen for various facilities under the Indian Railways. The services will encompass the efficient management of cleanliness protocols, maintenance of presentation standards, and ensuring hygiene in both operational and rest areas. The contractor will also be responsible for adjacent landscaping and gardening services at specific locations, namely MLDT (Malda Town) and BLST (Balarampur).
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Registration as a legal entity.
- Proven experience in delivering similar housekeeping services within the last three years.
- Compliance with local regulatory standards.
- Adequate financial stability to fulfill contract obligations.
Technical Requirements
The technical requirements specified for the tender include:
- Adherence to quality standards and operational guidelines as set forth by the Ministry of Railways.
- Capability of deploying skilled staff trained in housekeeping services.
- Provision of equipment and materials that meet the necessary hygiene standards.
- Implementation of a robust waste management system.
Financial Requirements
Bidders must demonstrate:
- Positive cash flow and financial health evidenced by bank statements or audits.
- Ability to provide necessary performance security as part of the tender conditions.
- Compliance with payment terms as outlined in the tender documentation.
Document Submission Details
Interested bidders are required to submit their tender documents through the GEM portal. Submission must be compiled in the prescribed format and must include all requisite certifications, financial statements, and experience proofs.
Special Provisions
This tender has specific provisions aimed at supporting Micro, Small, and Medium Enterprises (MSEs). MSEs are eligible for benefits such as reduced EMD (Earnest Money Deposit) and preferential scoring during the evaluation process.
Evaluation Process
Bids will undergo a structured evaluation process focused on:
- Technical capability and compliance with the tender requirements.
- Financial competitiveness.
- Experience and past performance in similar contracts.
- MSE support provisions and how well they are catered to.
Delivery Locations
The services are to be rendered at designated locations under the Indian Railways, particularly:
- MLDT (Malda Town)
- BLST (Balarampur)
Contact Information
For further inquiries, bidders may reach out to designated contacts provided in the tender document, ensuring that they have all necessary details for clarifications regarding the submission and evaluation process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity and having experience in housekeeping services. Bidders must demonstrate compliance with local regulations and possess adequate financial stability. It’s essential to provide documentation for past contracts to prove capability.
The technical specifications require bidders to adhere to quality standards set by the Ministry of Railways. This includes deploying trained staff, providing appropriate cleaning equipment, and implementing a waste management strategy. Adherence to hygiene standards is crucial for all services provided.
Bidders are required to submit an Earnest Money Deposit (EMD), which serves as a security for their commitment to the tender. The specific amount will be outlined in the tender documents. MSE bidders may benefit from reduced EMD requirements as part of government provisions.
All submission methods require that documents are uploaded through the GEM portal. A structured format must be followed, which includes relevant certificates, financial statements, and proof of experience. Late submissions will not be accepted, so ensure timely compliance.
Yes, there are specific benefits for MSEs, including a reduction in EMD, as well as prioritization during the evaluation process. Furthermore, MSEs are encouraged to take part under the Make in India initiative, promoting local contributions in procurement.
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