Indian Railways Tender by Central Railway (GEM/2025/B/6170553)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Dot Matrix Printer High Range S
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Tender for Annual Maintenance Service - Desktops, Laptops, and Peripherals - Dot Matrix Printer High Range Speed
Tender Reference Number: GEM/2025/B/6170553
Issuing Authority: Indian Railways, Ministry of Railways
The Indian Railways is inviting bids for the Annual Maintenance Service covering Desktops, Laptops, and Peripherals specifically for Dot Matrix Printers - High Range Speed. This tender aims to enhance operational efficiency by ensuring the timely and effective maintenance of essential computing and printing equipment used across various railway operations.
Scope of Work and Objectives
The primary objective of this tender is to secure reliable annual maintenance services for a total of 140 units comprising desktops, laptops, and high-speed dot matrix printers. Service providers are expected to deliver full maintenance coverage, including preventative maintenance, repairs, and support services to maintain the functionality and performance of equipment.
The scope of work includes:
- Routine maintenance and troubleshooting of desktops and laptops.
- Hardware and software installations and upgrades.
- Replacement of faulty parts and components.
- Monthly performance reporting and equipment status updates.
- Establishment of helpdesk support for user queries.
Eligibility Criteria
Bidders must possess the necessary qualifications and certifications as follows:
- Must be a registered entity in the relevant field.
- Previous experience in servicing similar equipment for government departments or large enterprises is preferred.
- Availability of skilled technicians to deliver services promptly.
Technical Requirements
All servicing must align with industry standards for IT maintenance. Bidders are required to demonstrate a comprehensive understanding of:
- Maintenance protocols for desktops and laptops.
- Specific technical expertise with dot matrix printers, particularly high-range models.
Financial Requirements
Bidders are required to provide a detailed financial proposal that includes the cost of services offered, along with a thorough breakdown of potential costs for additional repairs or parts outside of regular maintenance services.
Document Submission Details
Interested bidders must submit their proposals electronically through the GEM platform. All documents must be formatted in PDF or DOCX and include:
- Company registration documents.
- Technical and financial bids.
- Experience certificates.
Special Provisions
The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Provisions are made to ensure these entities can compete effectively, including relaxed criteria and financial assistance options.
Evaluation Process
Bids will be evaluated based on technical competency, financial viability, and quality of proposal. Bidders must meet the minimum qualification criteria to be considered for financial evaluation. The evaluation will focus on:
- Compliance with technical specifications.
- Past performance records in service delivery.
Delivery Locations
Services must be rendered at various Indian Railways locations determined by the operational needs of the ministry.
Contact Information
For queries related to this tender, bidders may reach out via the official communication channels provided on the GEM platform.
This tender represents a vital opportunity for qualified service providers to partner with Indian Railways in enhancing their operational capabilities through robust maintenance services.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements necessitate that bidders must be registered entities with expertise in servicing IT equipment. This includes prior experience servicing desktops, laptops, and high-speed printers, particularly within government sectors. Compliance with the technical and financial criteria specified in the tender document is crucial for consideration.
Bidders should present certificates that verify their operational status as a registered entity. Additionally, experience certificates that detail previous contracts for similar services, alongside technical qualifications of project staff, are vital for a robust proposal.
To register for the tender, a bidder must create an account on the Government eMarketplace (GEM) platform, complete the necessary vendor registration process, and ensure submission of all required documentation in specified formats such as PDF or DOCX.
The technical specifications for the dot matrix printers underline the need for high-speed capabilities that can withstand the demands of high-volume printing environments. Bidders should possess knowledge of the specific requirements and maintenance protocols for different printer models included in the scope.
MSEs benefit from relaxed eligibility criteria, can access provisions for financial aid, and are given priority during the tender evaluation process, encouraging greater participation and support for smaller enterprises in competitive projects. Compliance with ‘Make in India’ policies is also emphasized to enhance local production.
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