Tender Title: Custom Bid for Services - Outsourcing of Running Room Activities
Tender Reference Number: 298c0edf9
Issuing Authority/Department: Ministry of Railways, Indian Railways

The tender encompasses the outsourcing of running room activities at Raichur and RTPS to ensure a seamless and efficient environment for personnel. The objective is to maintain, operate, and manage the running rooms effectively, thus improving service delivery within the specified locations.

Scope of Work and Objectives

The scope of work includes:

• SCHEDULE A: Maintenance and upkeeping of the Running Room & RTPS.
• SCHEDULE B: Washing, drying, and ironing of linen at Raichur & RTPS, which includes GST.
• SCHEDULE C: Provision of subsidized meals in the running room at both Raichur and RTPS, incorporating GST.
• SCHEDULE D: Supply of housekeeping materials for the Running Room in both locations.
• SCHEDULE E: Provision of other essential items including rodent pest control, annual maintenance charges (AMC) for RO systems, LPG cylinders, and light reading materials.

Eligibility Criteria

To be eligible for this tender, participants must be recognized legal entities with proven capabilities in managing similar services. Registration with the required regulatory bodies and meeting all compliance requirements are crucial.

Technical Requirements

Participants must demonstrate their ability to deliver the defined services with qualified staff, proper equipment, and adherence to quality standards. Technical proposals should outline the methods for maintaining hygiene, efficiency, and customer satisfaction.

Financial Requirements

Bidders must provide a clear breakdown of costs associated with all service components, ensuring transparency and alignment with the provided scopes. Financial documentation should include past financial records illustrating the organization's ability to sustain service delivery without financial distress.

Document Submission Details

All submissions should be made electronically via the GEM platform. Bidders must ensure that their proposals are complete, containing all specified schedules and documentation by the deadline set forth in the bidding process. Any required certificates or licenses should accompany the main proposal.

Special Provisions

The tender supports Micro, Small, and Medium Enterprises (MSEs) by providing benefits, thus encouraging participation from these sectors. There are opportunities for startups to engage, promoting innovation and competitive pricing in the service delivery model.

Evaluation Process

The evaluation process will consider technical expertise, financial stability, quality of service proposals, and adherence to the eligibility criteria. A transparent method will be employed, and the selection will be made based on the best value for money approach.

Delivery Locations

Service delivery is required at two main locations: Raichur and RTPS. Bidders are expected to demonstrate logistical capability in managing service delivery across these sites efficiently.

Contact Information

Further inquiries regarding this tender and specifics can typically be addressed through the designated channels on the GEM platform.