Indian Railways Tender by North Western Railway (GEM/2025/B/6201689)

Tender Title: Custom Bid for Services - Operation & Maintenance of Laundry at Kartarpur Jaipur
Reference Number: GEM/2025/B/6201689
Issuing Authority: Ministry of Railways, Indian Railways

The scope of work for this tender involves the complete operation and maintenance of laundry services located at Kartarpur Jaipur. This contract is aimed at ensuring high-quality service delivery over a specified duration, fostering a reliable partnership in meeting the laundry service needs of the Indian Railways. The objective is to maintain optimal operational standards through efficient procedures, thus enabling the railways to deliver excellent service to their patrons.

Eligibility criteria necessitate that bidders are registered entities and possess relevant experience in the operation and maintenance of laundry services. Companies must demonstrate a proven track record, ensuring they meet the required quality and compliance standards. Furthermore, relevant technical and financial documentation must be submitted to support eligibility.

Technical requirements include having trained personnel equipped with proper strategies for maintaining hygiene standards and operational efficiency. Bidders are expected to illustrate their methodology in fulfilling these duties, including staffing, equipment maintenance protocols, and adherence to safety regulations.

In terms of financial requirements, bidders should present financial statements to showcase stability and ability to sustain service delivery. It is vital that applicants provide information related to previous contracts undertaken, including client references.

Document submission is to be conducted through the designated tender portal. It is important that all files are in accepted document formats including PDF, DOCX, or any specified formats that the authority identifies as necessary for submission. A comprehensive checklist may be provided to facilitate the smooth processing of submitted documents.

Special provisions are available for Micro, Small, and Medium Enterprises (MSEs), aiming to foster inclusion within the tendering process. Startups are also encouraged to apply, as the government promotes their participation through supportive measures.

The evaluation process will focus on bid pricing, technical capability, and past performance records. Bidders must align with stipulated quality standards and demonstrate comprehensive compliance with national regulations. Detailed scoring metrics will be outlined in the tender documentation to ensure transparency in selection.

Delivery locations pertain specifically to the Kartarpur area in Jaipur. Bidders are required to provide detailed logistics frameworks that effectively meet the operational targets set by the railways.

Contact information for inquiries will be provided via the official platform. Bidders are encouraged to utilize the specified mediums for correspondence to ensure responses are timely and accurate.

To summarize, this tender represents a high-value opportunity for contractors specializing in laundry service operations. Enhanced service delivery through well-established practices will be key, and all interested bidders should prepare to submit relevant and robust documentation to meet the tender requirements.