Tender Title: Facility Management Service
Reference Number: 137e79380
The Facility Management Service tender, issued by the Ministry of Railways, aims to procure comprehensive facility management services through an outcome-based approach. This initiative is part of the Indian Railways' commitment to maintain operational efficiency and provide high-quality management services in various facilities across its operational areas.
Scope of Work and Objectives
The primary objective of this tender is to engage a service provider that can efficiently handle facility management, encompassing maintenance, operation, and support services for designated railway infrastructure. The scope of work includes but is not limited to cleaning services, waste management, utility management, and ensuring adherence to safety standards in all managed facilities. The service should ultimately aim at enhancing user experience and operational performance within Indian Railway premises.
Eligibility Criteria
Prospective bidders must be a registered entity with the ability to provide facility management services. They should demonstrate experience in executing similar contracts at a comparable scale, preferably within the transportation or public infrastructure sector. The bidders must comply with all local laws and regulations applicable to facility management operations.
Technical Requirements
Bidders are required to present technical proposals that outline their approach to facility management. This includes the methodologies adopted for managing day-to-day operations, responses to emergencies, and technology integration. The proposal must also discuss workforce management and training processes for staff to ensure operational efficiency and customer satisfaction.
Financial Requirements
Financial stability is crucial for bidders, who must provide proof of their financial health through relevant documentation, such as balance sheets and profit & loss statements for the preceding financial years. Detailed pricing proposals based on the service outcomes specified in the tender should also be submitted.
Document Submission Details
Bidders are required to submit their proposals electronically through the designated platform. All documents, including technical and financial proposals, must follow the specified formats and guidelines mentioned in the tender documentation. Late submissions will not be entertained.
Special Provisions
The tender allows benefits for Micro, Small, and Medium Enterprises (MSEs) and provisions for startups, promoting participation from these segments. Bidders qualifying as MSEs will enjoy preferential conditions during the evaluation process.
Evaluation Process
Submissions will be evaluated based on criteria stipulated in the tender document, including technical merit, financial soundness, and compliance with service outcomes. A scoring matrix will be employed to ensure a transparent and fair evaluation process.
Delivery Locations
The services will be delivered across various locations assigned by the Indian Railways, ensuring effective management and operational coverage within those specified sites.
Contact Information
For further inquiries regarding the tender, contact details are provided in the tender document. Bidders are encouraged to reach out for clarifications as necessary to enhance their submission's quality.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements encompass being a registered legal entity, having significant experience in facility management services, and demonstrating compliance with local regulations related to facility operations. Bidders should also be capable of providing suitable references from previous contracts of similar nature to establish their reliability and efficiency.
Bidders must adhere to specific technical specifications that outline their methodologies for facility management operations. This includes their approach to cleaning, maintenance procedures, waste management practices, and integration of technology for efficiency. Compliance with quality standards and safety regulations is mandatory to ensure service delivery meets the required benchmarks.
The submission process involves electronically uploading all required documents through the designated tendering platform. Bidders should ensure that all files conform to the specified formats and that submissions are completed within the established timelines to avoid disqualification.
The evaluation process will be executed based on the outlined criteria in the tender documentation, which includes assessment of technical proposals, financial viability, and alignment with service outcomes. A structured scoring system will facilitate an objective selection of the winning bid.
Micro, Small, and Medium Enterprises (MSEs) are entitled to specific benefits under this tender, including reduced application fees and special scoring advantages during the evaluation phase. The initiative encourages MSE participation to foster diversity and innovation in facility management services within the Indian Railways framework.
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