Indian Railways Tender by Western Railway (GEM/2025/B/6183850)
Custom Bid for Services - Management of Running Room including provision of subsidized meal at Baka
Tender Timeline
Tender Title: Custom Bid for Services - Management of Running Room including Provision of Subsidized Meals at Bakanian Bhaunri
Reference Number: GEM/2025/B/6183850
Issuing Authority/Department: Indian Railways, Ministry of Railways
The purpose of this tender is to solicit bids for the management of Running Rooms and the provision of subsidized meals at Bakanian Bhaunri (BQE). This initiative aims to ensure a comfortable stay for railway personnel while adhering to stringent standards of quality and safety. The scope of work includes overseeing all aspects of Running Room management for a duration of two years, equivalent to 730 days.
Scope of Work and Objectives
The successful bidder will be required to provide comprehensive management services that cover the following objectives:
- Efficient management of the Running Room facilities.
- Provision of nutritious and value-for-money meals to railway staff.
- Maintaining cleanliness, safety, and comfort within the Running Room premises.
- Compliance with the relevant regulations and standards laid down by the Indian Railways.
Eligibility Criteria
Bidders must fulfill the following eligibility criteria to qualify for consideration:
- Registration as a legal entity in India.
- Proven experience in management services, particularly in hospitality or food services within the transportation or similar sectors.
- Possession of relevant certifications relating to food safety and quality management.
Technical Requirements
Bidders are expected to meet specific technical requirements, which include:
- Implementation of quality control protocols for food services.
- Sufficient staffing and training plans for Running Room management.
- Documentation of hygiene practices as per established guidelines.
- Compliance with health and safety regulations applicable to food services.
Financial Requirements
Key financial requirements are as follows:
- Submission of a financial proposal including pricing for management services, meal provisioning, and any ancillary costs.
- Evidence of financial stability and capacity to handle the operational requirements over the two-year period.
Document Submission Details
Interested parties must ensure the following for document submission:
- All required documents must be submitted in a single packet format as specified in the tender guidelines.
- Documentation must be submitted in digital format, preferably PDF, adhering to any additional instructions provided.
Special Provisions
This tender places an emphasis on fostering inclusivity by providing benefits to Micro, Small, and Medium Enterprises (MSEs) and startups, offering additional consideration during the evaluation process. Bidders can leverage these provisions to enhance their competitiveness in the bidding process.
Evaluation Process
The evaluation process will be based on a combination of technical and financial assessments. Bidders will be scored on their ability to meet the outlined requirements and the competitiveness of their financial offerings.
Delivery Locations
Services under this tender will be required specifically at the Running Room located in Bakanian Bhaunri (BQE).
Contact Information
For additional inquiries regarding this tender, please refer to the official contact resources provided by the Indian Railways.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
13 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with proven experience in hospitality or food service management. Bidders must also have the necessary certifications related to food safety and quality management to comply with the operational needs of Indian Railways.
Bidders are required to possess relevant certificates that demonstrate adherence to food safety standards as well as quality assurance protocols. These certifications ensure compliance with Indian Railways’ mandatory safety and quality management requirements.
To participate in this tender, bidders must complete a registration process through the official portal designated by Indian Railways. This typically involves creating an account, providing required company details, and uploading necessary documentation, ensuring that all submissions are in accepted formats such as PDF.
Performance security requirements typically stipulate that the selected bidder must furnish a performance security deposit in the form of a bank guarantee or cash deposit. The deposit amount is usually a percentage of the total contract value, ensuring compliance and quality throughout the operational period.
Payment terms are generally based on the completion of predefined milestones and services delivered. Service providers may receive payments at regular intervals or upon satisfaction of contract deliverables, underscoring the importance of maintaining quality and service efficiency throughout the project duration.
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