Tender Title: Day-to-Day Maintenance and Cleaning Services

Tender Reference Number: GEM/2025/B/6104596

Issuing Authority/Department: Indian Railways, Ministry of Railways

This tender is designed to solicit bids for day-to-day maintenance and cleaning services at the New ORH dining hall, including the surrounding passage and open space. The contract will involve several roles and responsibilities with the aim of maintaining high standards of hygiene and cleanliness throughout the premises.

Scope of Work and Objectives

The successful bidder will be tasked with providing several key services:

1. Regular Cleaning: This includes general cleaning of the dining hall, circulation areas, and other associated spaces, including maintenance of washrooms and kitchens.
2. Consumables Supply: The contractor must supply various consumable materials required for cleanliness and housekeeping as detailed in the attached specifications (Annexure A).
3. Linen Maintenance: This task involves washing, drying, and ironing linens, ensuring that all items meet the satisfaction of the Railway Engineer or his designated representative. The contractor is responsible for removing stains using appropriate chemicals.
4. Toiletries Supply: Provision of toiletries for guests considering the average occupancy of 20 days per room across 6 rooms, amounting to significant service requirements over a specified period.

Eligibility Criteria

To qualify for this tender, bidders must be registered entities and fulfill specific eligibility criteria. These criteria include expertise in providing cleaning and maintenance services along with necessary certifications indicating compliance with relevant health and safety standards.

Technical Requirements

The technical proposal should clearly outline the methodologies for cleaning, manpower provisions, and logistics arrangements. Additionally, bidders must be familiar with best practice standards in hygiene management applicable to the hospitality industry.

Financial Requirements

Bidders will need to submit a detailed financial proposal that encompasses all aspects of service delivery, including transportation, loading of materials, and associated overhead costs. The rates should be inclusive of all necessary materials.

Document Submission Details

All documents must be submitted electronically in the format outlined by the issuing authority. Complete submission guidelines will be provided and must be strictly adhered to.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. These businesses may have certain advantages in the evaluation process, and there may be provisions to support their participation.

Evaluation Process

Evaluation of bids will be based on a combination of technical competence, financial proposals, and compliance with stipulated requirements. The proposal will be assessed for its comprehensiveness and cost-effectiveness.

Delivery Locations

Services will be required at the New ORH dining hall located at the designated railway premises, with specific attention to all areas specified in the scope of work.

Contact Information

For further details, bidders may need to refer to the official tender document or reach out through the appropriate channels provided in the accompanying documentation.

This tender invites qualified companies to manifest their interest and capabilities in providing essential daily maintenance and cleaning services to support Indian Railways' commitment to excellence in hospitality. This is an opportunity to cultivate a partnership focused on delivering the highest standards of cleanliness and service in an operational environment.