Tender Title: Facility Management Services

Reference Number: GEM/2025/B/6147857

Issuing Authority: Indian Railways

Department: Ministry of Railways

The Facility Management Services tender issued by the Ministry of Railways aims to establish a comprehensive service solution that strategically enhances operational efficiency while assuring compliance with industry standards. This tender encompasses a lump sum-based contract for provision of essential facility management services, as detailed in the attached scope of work and terms and conditions.

Scope of Work and Objectives

The primary objective of this tender is to engage qualified service providers to deliver a range of facility management services that include, but are not limited to, general maintenance, cleaning, and supply of necessary consumables for railway facilities. The services are to be provided under a fixed pricing structure, ensuring predictability in budget allocation. The scope is designed to improve service delivery, enhance customer satisfaction, and ensure that all railway facilities are maintained to the highest standards.

Eligibility Criteria

To qualify for participation in this tender, bidders must meet specific eligibility requirements ensuring they possess adequate experience and operational capacity. Participants should be registered entities capable of fulfilling the contractual obligations outlined in the tender documentation.

Technical Requirements

Bidders must adhere to defined technical specifications applicable to facility management tasks. This entails compliance with safety protocols, cleanliness standards, and environmental regulations. The service providers are required to demonstrate prior experience in similar projects, showcasing their ability to manage multiple aspects of facility operations efficiently.

Financial Requirements

The financial parameters for eligible bidders include the submission of an Earnest Money Deposit (EMD), proof of financial solvency, and operational budget integrity that supports the sustained delivery of services.

Document Submission Details

Interested parties are required to submit their proposals and necessary documentation through the prescribed channels. All submissions must adhere strictly to the formats specified in the tender documentation.

Special Provisions

This tender recognizes the contributions of Micro, Small, and Medium Enterprises (MSEs) and provides special provisions to encourage participation. Startups are also welcome to apply, aligning with national policy priorities to foster entrepreneurial growth.

Evaluation Process

Submitted tenders will undergo a rigorous evaluation process to determine compliance with set eligibility and quality benchmarks. The evaluation criteria will consider the overall proposal's alignment with the objectives of the tender, technical capability, and financial viability.

Delivery Locations

Services will be required across various designated railway facilities as specified in the tender documentation. Bidders must be prepared to demonstrate their capability to deliver effectively across all specified locations.

Contact Information

For further clarification and inquiries, interested bidders are encouraged to refer to the contact details provided in the official tender documentation.

By engaging in this tender, participants contribute to enhancing the operational integrity of Indian Railways, ensuring that facilities are maintained to the highest standards while affording economic opportunities for qualified service providers.