Industries and Mines Department Gujarat Tender by Industries Commissionerate (GEM/2025/B/6033830)
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Chassis-For-Blade-Server; OEM Authorised
Tender Timeline
Tender Title: Annual Maintenance Service for Data Center Assets
Tender Reference Number: GEM/2025/B/6033830
Issuing Authority: Industries and Mines Department Gujarat
Scope of Work and Objectives
The primary objective of this tender is to acquire Annual Maintenance Services for Data Center Assets. This includes maintenance for various components such as compute servers, chassis for blade servers, and backup devices. The selected service provider will ensure that all data center assets are operating at optimal performance levels, minimizing downtime due to technical failures.
The scope encompasses:
- Regular preventative maintenance checks and services for compute systems and chassis for blade servers.
- Maintenance of operating systems and software management for storage and backup devices.
- Prompt resolution of any hardware or software issues reported during the service period.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Be a registered entity with a valid GST and PAN number.
- Demonstrated experience in managing and maintaining data center assets for a minimum of three years.
- Proven capacity for delivering services to clients of similar scale and industry.
Technical Requirements
Bidders must adhere to established technical specifications and industry standards for data center maintenance, which include:
- Expertise in OEM-specific maintenance practices and certifications.
- Ability to provide support for both hardware and software-related issues.
- Strict adherence to quality and performance standards set forth by OEMs.
Financial Requirements
All bidders are required to submit a Financial Bid detailing:
- Comprehensive pricing for annual maintenance services.
- Breakdown of costs associated with any additional services not included in the standard package.
- Submission of an Earnest Money Deposit (EMD) as specified in the tender document.
Document Submission Details
Bidders must submit their proposals digitally through the Gem portal, along with all requisite documentation, including:
- Technical and financial bid documents.
- Copies of eligibility certificates and other supporting documents.
- Evidence of experience in similar contracts.
Special Provisions
This tender supports local vendors through provisions that favor Micro, Small, and Medium Enterprises (MSEs). Eligible MSEs may benefit from exemptions in the EMD and preferential scoring during the evaluation process, thus enhancing their competitiveness.
Evaluation Process
The evaluation of tenders will be based on the following criteria:
- Completeness of the technical proposal submitted.
- Financial competitiveness based on the bid amount.
- Relevant experience and qualifications of the bidding entity.
Delivery Locations
Services will be required at various data center locations under the jurisdiction of the Industries and Mines Department in Gujarat.
Contact Information
For further inquiries or clarifications regarding this tender, bidders may reach out via the contact details provided in the tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing a valid GST and PAN, and having a proven track record of at least three years in managing and maintaining data center assets. Bidders must also demonstrate their capability in providing services at a scale similar to that of this tender.
To participate in this tender, bidders are required to submit specific required certificates such as GST registration, PAN, evidence of prior experience in similar contracts, and any relevant OEM certifications that demonstrate their capability to provide maintenance services for data center assets.
The registration process involves creating an account on the GEM portal. Once registered, bidders can access the tender documents, submit their proposals electronically, and upload all required documentation as per the instructions outlined in the tender notice.
The payment terms for this tender typically involve milestone payments based on service delivery and satisfactory resolution of issues as specified in the service level agreements. Further details regarding payment will be contained within the final agreement upon selection.
Yes, benefits for Micro, Small, and Medium Enterprises (MSEs) include potential exemptions from the Earnest Money Deposit (EMD) and preferential evaluation conditions that favor their bids, promoting participation from smaller vendors in government contracts and ensuring a level playing field.
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