Tender Title: Annual Maintenance Contract for Networking Devices (Version 2) - L2 Switch; CISCO

Reference Number: 338f26b5

Issuing Authority

The Information Technology Department Delhi is the official authority issuing this tender.

Scope of Work and Objectives

This tender aims to procure Annual Maintenance Contracts for Networking Devices, specifically targeting L2 switches manufactured by CISCO. The primary objectives of this contract include ensuring optimal performance, minimizing downtime, and providing technical support and maintenance services for the network infrastructure. The selected vendor will be responsible for routine maintenance, troubleshooting, and any necessary repairs to the equipment, ensuring that the networking devices operate efficiently and reliably throughout the contract period.

Eligibility Criteria

To be eligible for participation in this tender, bidders must meet certain criteria, including but not limited to:

• Being a registered entity in the networking services sector.
• Possessing previous experience in providing maintenance services for CISCO devices or similar networking equipment.
• Compliance with local regulatory requirements and possessing relevant certifications required for providing these services.

Technical Requirements

Bidders must demonstrate technical expertise in handling and maintaining L2 switches. This includes understanding the CISCO products and technical specifications, as well as a proficiency in executing regular maintenance, software updates, and addressing potential networking issues swiftly. Documentation validating technical credentials and past performance may be required.

Financial Requirements

Eligible vendors must provide proof of financial stability, as evidenced by recent financial statements or bank guarantees. Details regarding the Earnest Money Deposit (EMD) and other financial assurances must be included as required by the tender terms.

Document Submission Details

Prospective bidders are required to submit all relevant documents electronically through the designated submission platform. The list of required documentation will be specified in the official tender announcement. Bidders are advised to review the submission guidelines carefully to ensure completeness and adherence to the format specified.

Special Provisions

This tender may offer special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, aimed at promoting inclusivity in the bidding process. These provisions may include reduced eligibility criteria, assistance with technical qualifications, and potential financial incentives during evaluation.

Evaluation Process

The evaluation of submissions will be conducted based on a structured process that assesses technical capability, financial standing, compliance with eligibility requirements, and pricing. The price evaluation considerations will be critical for the final selection.

Delivery Locations

The delivery and maintenance services will primarily focus on United Delhi locations, as specified in the tender documentation. Bidders should have the logistical capability to deliver service efficiently within these areas.

Contact Information

Further inquiries regarding this tender can be directed to the Information Technology Department Delhi through the official communication channels listed in the tender announcement.

Overall, this tender provides an excellent opportunity for qualified vendors to participate in supporting the networking infrastructure of the Information Technology Department Delhi, ensuring that essential services are maintained effectively.