Tender Timeline
Tender Title: Customized AMC/CMC for Pre-owned Products - Selection of Service Provider for ATS of Oracle Exadata
Tender Reference Number: GEM/2025/B/6112133
Issuing Authority
The Information Technology Department Jharkhand is the authorized entity responsible for issuing this tender.
Scope of Work and Objectives
The purpose of this tender is to select an eligible service provider capable of delivering Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC) specifically for pre-owned Oracle Exadata products. The selected vendor will be responsible for maintaining hardware, software, and databases associated with Oracle Exadata, ensuring that operational efficiency and performance are upheld throughout the agreement period. The objectives include minimizing downtime, ensuring compliance with quality standards, and providing timely support to meet the operational demands of the Information Technology Department.
Eligibility Criteria
Eligible vendors must be Oracle Authorized Channel Partners. Interested bidders must possess the requisite credentials to affirm their capacity to deliver the required services effectively.
Technical Requirements
Bidders must demonstrate experience in handling Oracle Exadata systems, including knowledge of associated software and database maintenance practices. Technical proposals must include detailed methodologies, qualified personnel, and tools to be utilized in the maintenance process.
Financial Requirements
Vendors are expected to provide comprehensive financial documents, detailing their financial stability and capability to undertake this contract. This may include bank statements, balance sheets, and past maintenance contracts handled.
Document Submission Details
All interested vendors must submit their bids electronically via the specified tender portal. Required documentation must be provided in a single submission package, adhering to the formats outlined in the submission guidelines.
Special Provisions
This tender may include benefits for Micro, Small, and Medium Enterprises (MSEs), supporting their participation in government tenders. Further details regarding these provisions will be available in the official tender documentation.
Evaluation Process
The evaluation of bids will be based on the submitted technical and financial proposals, where the technical criteria will carry a significant weight in the overall score. The process aims to select the proposal that provides the optimal blend of cost-effectiveness and technical capability.
Delivery Locations
The services rendered under this contract will be expected to commence within the state of Jharkhand, with the specific locations dependent on the maintenance needs of the Oracle Exadata installations.
Contact Information
Specific contacts for further inquiries related to this tender may be available within the documentation. It is advised to reach out through the official communication channels listed.
In conclusion, this tender aims to empower reliable service providers to ensure optimal performance of Oracle Exadata systems through effective maintenance strategies. Vendors interested in enhancing their portfolio by participating in government contracts should secure their documentation promptly to be considered in this procurement process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
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Frequently Asked Questions
The eligibility requirements include being an Oracle Authorized Channel Partner. Bidders must demonstrate their capability to provide Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC) for Oracle Exadata systems. Ensuring that your organization meets these criteria is essential for participation in the tendering process.
Bidders are required to meet specific technical specifications that encompass adequate experience with Oracle Exadata hardware and software maintenance. This includes providing qualified personnel familiar with the Oracle Exadata architecture and offering a strategic plan that outlines maintenance methodologies, performance monitoring, and compliance with quality standards mandated by the issuing authority.
Bidders must follow the specified submission methods, which likely involve electronic submission through the provided tender portal. It is crucial to prepare a comprehensive documentation set in the stipulated formats, inclusive of all required technical and financial proposals, and to ensure that submissions are completed before the established deadlines.
Yes, there are special provisions aimed at supporting MSEs in this procurement process. These provisions facilitate the participation of MSEs by potentially easing some regulatory requirements, providing access to resources, and ensuring that competitive bidding opportunities are preserved.
Selected vendors may be required to submit a performance security to ensure compliance with the contract’s terms and conditions. This requirement protects the issuing authority from potential performance failures and details regarding the amount and conditions will be outlined in the tender documentation provided to accepted bidders.
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