NA Tender by Accountant General, Madhya Pradesh (GEM/2025/B/6113809)

Tender Title: Annual Maintenance Service for Desktops, Laptops and Peripherals

Reference Number: GEM/2025/B/6113809

The Comptroller and Auditor General (CAG) of India is issuing this tender for the comprehensive Annual Maintenance Service of various computing devices and peripherals including desktop PCs, laptops, printers, scanners, and uninterruptible power supplies (UPS). The scope encompasses the maintenance and servicing of a total of 216 units that include equipment from reputable brands such as HP, Asus, Canon, Emerson, and others.

Scope of Work and Objectives

The primary objective of this tender is to ensure that all computing devices and peripherals are operational at peak efficiency. The services required include preventative maintenance, repair work, installation and configuration of the devices, as well as the provision of technical support. The scope of work covers:

• Routine checks for desktop PCs and laptops
• Maintenance of printers, including monochrome laser printers
• Servicing scanners and UPS systems
• Technical troubleshooting and support
• Documentation and reporting of service activities

Eligibility Criteria

To participate in this tender, bidders must meet the following eligibility requirements:

• Be a registered service provider with valid business licenses
• Demonstrate prior experience in maintenance services for similar devices
• Exhibit financial capability to handle the service and maintenance of equipment
• Hold applicable certifications as per industry regulations

Technical Requirements

Bidders are required to fulfill the following technical specifications:

• Capability to service HP desktops, laptops, and related peripherals
• Necessary tools and equipment to perform maintenance tasks
• Availability of qualified technicians for on-site services
• Compliance with quality standards relevant to equipment maintenance
• A proven track record of successful maintenance service contracts

Financial Requirements

Bidders must provide financial documentation to validate their capability, including:

• Recent financial statements
• Bank details for payments
• Any required Earnest Money Deposit (EMD) as specified in the tender documents

Document Submission Details

All submissions must be electronic and comply with the specified formats outlined in the tender instructions. Required documents include:

• Company registration and relevant licenses
• Technical and financial proposals
• Experience and reference letters from prior clients
• Certification copies

Special Provisions

This tender includes provisions for Micro, Small, and Medium Enterprises (MSE). Eligible MSEs may receive benefits such as relaxed qualification criteria and support during the bidding process.

Evaluation Process

The bids will undergo a meticulous evaluation process based on the following criteria:

• Compliance with technical requirements
• Cost effectiveness and value for money
• Previous performance reviews of bidders
• Capacity to deliver timely services

Delivery Locations

Services must be delivered at designated operational sites as specified by the CAG. Bidders are expected to ensure all necessary logistics for the timely provisioning of services.

Contact Information

For additional details or clarifications regarding this tender, please refer to the appropriate channels established by the issuing authority.