NA Tender by Archaeological Survey Of India (asi) (GEM/2025/B/5998907)
Annual Maintenance Service - Photocopier Machine - Photocopier Machines(Monochrome , Laser , Compo
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Tender Title: Annual Maintenance Service for Photocopier Machines
Reference Number: GEM/2025/B/5998907
Issuing Authority: Ministry of Culture
The Annual Maintenance Service for Photocopier Machines tender is issued by the Ministry of Culture to procure ongoing maintenance services vital for the effective functioning of monochrome, laser, composite cartridge, and mid-range photocopier machines, specifically focusing on brands such as Canon. This tender aims to engage an OEM Authorized Service Provider to ensure consistent performance and reliability of these essential office machines.
Scope of Work and Objectives
The selected service provider will be responsible for delivering comprehensive maintenance services that include:
- Routine check-ups and servicing of photocopier machines.
- Timely repairs and part replacements as needed.
- Emergency repair services to minimize downtime.
- Maintenance of a service log for each machine to track history and performance.
The objective of this tender is to establish a partnership with an efficient service provider that can ensure minimal operational disruptions while maintaining quality service standards.
Eligibility Criteria
Applicants must meet the following eligibility requirements:
- Must be a registered firm or entity within the relevant service category.
- Proven experience with maintenance of photocopier machines.
- Should possess valid certifications and licenses required by the relevant authorities.
- Must demonstrate capacity in terms of technical support and workforce.
Technical Requirements
Bidders are required to provide:
- Detailed profiles of service technicians including qualifications and experience in handling related equipment.
- Evidence of affiliation or authorization from manufacturers (OEMs) relevant to the machines specified in the tender.
- Maintenance protocols and response times for service requests.
Financial Requirements
Bidders must include:
- Detailed financial proposals that reflect competitive pricing for maintenance services.
- Compliance with all tax obligations.
- Evidence of financial stability to meet the service commitments.
Document Submission Details
Bids must be submitted electronically through the designated government e-marketplace platform. Bidders should ensure that all required documents are in the accepted formats and clearly labeled.
Special Provisions
Preference will be given to Micro, Small, and Medium Enterprises (MSEs) and startups, in line with the 'Make in India' initiative, which encourages local procurement. This initiative aims to foster local businesses and boost the economy.
Evaluation Process
Submissions will be evaluated based on:
- Compliance with eligibility and technical requirements.
- Financial robustness and pricing strategies.
- Past performance and service levels from previous engagements.
Delivery Locations
Servicing will be required at designated locations as specified by the Ministry of Culture. Specific site locations will be provided post-award to the successful bidder.
Contact Information
For inquiries regarding the tender, bidders are encouraged to reach out through the official communication channels designated by the Ministry of Culture.
In conclusion, this tender represents a critical opportunity for qualified OEM Authorized Service Providers to collaborate with the Ministry of Culture in delivering maintenance services that ensure the efficient operation of vital office equipment. Bidders are encouraged to prepare their submissions meticulously and leverage their experience in delivering high-quality service in a timely manner.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity in the field of maintenance services. Bidders must demonstrate experience in servicing photocopier machines, possess relevant certifications, and maintain a qualified technical team capable of meeting service demands. It is critical to provide evidence of operational capacity and compliance with legal requirements for eligibility.
The technical specifications necessitate that bidders provide profiles of service technicians who are skilled in maintaining monochrome and laser photocopiers, particularly those from Canon. Bidders must also submit their service maintenance protocols, including response times for repairs and servicing, ensuring they align with the quality standards of OEMs.
Bidders are required to present detailed financial proposals outlining the costs associated with the annual maintenance services. The proposals should demonstrate competitive pricing and compliance with tax obligations. Financial stability evidence, such as past balance sheets or profit and loss statements, is also essential for evaluating the capability to fulfill service commitments.
The evaluation of bids will consider several factors, primarily focusing on compliance with eligibility and technical requirements, financial proposals, and the experience of the service provider. The selection process aims to identify bidders that demonstrate a solid track record of reliability in service delivery and competitive pricing structures.
Yes, there are significant benefits for MSEs and startups within the framework of this tender. The government emphasizes local procurement and offers preferable treatment to these categories, aligning with the ‘Make in India’ policies. MSEs can leverage these provisions to create opportunities for sustainable business growth and engagement in government contracts.
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