Tender Title: Annual Maintenance Service - EPABX System
Tender Reference Number: GEM/2025/B/6167590
Issuing Authority/Department: Ministry of Environment Forest and Climate Change
Scope of Work and Objectives
The purpose of this tender is to solicit bids for providing annual maintenance services for the EPABX (Electronic Private Automatic Branch Exchange) systems utilized by the Ministry of Environment Forest and Climate Change. This includes ensuring the operational efficiency, minimizing downtime, and enhancing the performance of the EPABX systems. The selected contractor will be responsible for regular maintenance, troubleshooting, and repair services.
Eligibility Criteria
Bidders must be registered entities with a valid license to operate in the telecommunications sector. They should have prior experience in providing similar maintenance services, with a proven track record of satisfactory service delivery to government organizations or large corporations. Submission of relevant documents demonstrating compliance with the eligibility criteria is mandatory.
Technical Requirements
Bidders must demonstrate expertise in:
- Performing routine maintenance and emergency repairs on EPABX systems.
- Knowledge of network infrastructure related to telecommunications.
- Compliance with local regulations and safety standards in telecommunications maintenance.
Financial Requirements
Bidders are required to submit a financial proposal that includes a detailed breakdown of costs associated with the maintenance services. Additionally, it is essential to provide financial statements or proof of financial stability over the past three years.
Document Submission Details
All tender documents must be submitted electronically through the designated platform by the specified deadline. It is crucial for bidders to ensure that all required documents are complete, including technical and financial proposals, to avoid disqualification.
Special Provisions
Micro, Small and Medium Enterprises (MSEs) and Startups are encouraged to participate in this tender. Special provisions may be available to facilitate their engagement in the tender process, thereby supporting local and emerging businesses.
Evaluation Process
Bids will be evaluated based on a two-part criteria: technical compliance and financial viability. The technical proposal will be examined first, and those meeting the acceptable standards will have their financial bids opened for evaluation. The final selection will be based on a balanced assessment of both technical capability and pricing.
Delivery Locations
The maintenance services will be required at various locations specified by the Ministry of Environment Forest and Climate Change, which will be detailed at the time of contract finalization.
Contact Information
For inquiries regarding this tender, interested bidders may reach out through the official communication channels provided during the tender announcement.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for bidders include being a registered entity with capabilities to provide annual maintenance services for EPABX systems. Moreover, the entity must showcase a valid operating license, possess previous experience in similar maintenance projects, and provide documentation that affirms compliance with government regulations.
Bidders need to submit various certificates, including a valid business license, tax clearance certifications, and any relevant qualifications related to telecommunications maintenance. It is critical to demonstrate adherence to industry standards and local regulations through applicable documentation.
The registration process requires potential bidders to create an account on the official tender platform. After successfully registering, bidders must upload all relevant documents, including technical and financial proposals. This process ensures that only qualified entities can participate in the bid.
The payment terms typically specify that payments are to be released in milestones based on the completion of specific maintenance tasks or following satisfactory service reviews. Detailed terms will be outlined in the contract signed post-evaluation and selection.
Yes, the tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, which may include relaxed eligibility criteria or financial support. These initiatives are part of efforts to enhance participation from local and emerging businesses in government tenders, promoting inclusivity and competitiveness.
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