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Tender Title: Office Suite Software Procurement
Reference Number: GEM/2025/B/6145792
Issuing Authority/Department: Ministry of External Affairs
The Office Suite Software Procurement tender aims to invite bids for the supply and installation of comprehensive office suite software. This software will be crucial in enhancing operational efficiency and productivity across various departments of the Ministry of External Affairs. The scope of work encompasses comprehensive software licenses, ongoing support, and training services tailored to user needs.
Scope of Work and Objectives
The primary objectives of this tender include:
- Provision of a complete office suite software solution that meets the operational needs of the Ministry.
- Ensuring continued assistance through maintenance and technical support.
- Facilitating training programs for staff to ensure seamless software integration and utilization.
Eligibility Criteria
Bidders must meet the following eligibility criteria to participate:
- Registered as an entity under applicable laws and regulations.
- Demonstrated experience in providing similar software solutions within the last three years.
- Capacity to deliver ongoing technical support and training.
Technical Requirements
Eligible bidders are expected to provide detailed documentation outlining:
- Compatibility of the software with existing operating systems.
- Features that support collaborative work and data security.
- Accessibility features for users with disabilities.
Financial Requirements
Bidders must provide evidence of financial stability, including:
- Bank statements for the last three months.
- Details of any previous contracts undertaken, showing revenue generated.
Document Submission Details
Proposals should be submitted electronically through the specified online bidding platform. Required documents include:
- Technical bid including detailed product specifications.
- Financial bid outlining costs associated with the software and any additional services.
- Certificates as proof of compliance with eligibility criteria.
Special Provisions
This tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and Startups to encourage participation and foster local businesses. Eligible categories may receive relaxed norms or prioritization during the evaluation process.
Evaluation Process
The evaluation will involve:
- Preliminary examination of all bids for compliance with submission guidelines.
- Technical evaluation to assess the product's fit with requirements.
- Financial evaluation comparing prices and value for money.
Delivery Locations
The successful bidder will deliver the software and services to designated locations specified by the Ministry, which includes various offices across the country.
Contact Information
For further questions or clarifications, please refer to the Ministry of External Affairs' official communication channels provided on the bidding platform.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity under relevant laws, demonstrating experience in providing similar office suite software solutions within the last three years, and the capacity to provide ongoing technical support and training. Bidders must prepare relevant documentation proving compliance with these criteria for submission.
Bidders must include certificates that prove compliance with eligibility requirements like business registration and previous contract involvement. Additionally, legal and financial documents such as GST registration, PAN, and bank details should be submitted to validate financial stability and auditing standards.
The registration process requires bidders to create an account on the designated online bidding platform. Once registered, bidders can access the tender, view documents, and submit their bids electronically, ensuring that all submission guidelines are strictly followed to complete registration successfully.
Bidders must provide a performance security as part of the financial requirements. This typically involves a percentage of the total bid amount held as a guarantee that the successful bidder will fulfill the contract terms. Details about this will be outlined after the evaluation process and must adhere to the guidelines set by the Ministry.
This tender provides benefits for Micro, Small, and Medium Enterprises (MSEs) by offering advantages such as price relaxation, relaxed eligibility criteria, and enhanced evaluation prioritization. Support for startups is also included to encourage local participation and stimulate economic growth under the ‘Make in India’ initiative.
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