Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Tender Reference Number: GEM/2025/B/5939717
Issuing Authority: Ministry of Labour and Employment
The Ministry of Labour and Employment invites interested bidders to submit proposals for the Annual Maintenance Service for Desktops, Laptops, and Peripherals. This tender aims to ensure the seamless operational efficiency of our digital infrastructure by providing comprehensive maintenance services. The scope of work encompasses preventive maintenance, troubleshooting, and repair of computer systems and peripheral devices to guarantee optimal performance and user satisfaction.
Scope of Work and Objectives
The primary objective of this tender is to procure annual maintenance services that will cover a wide array of tasks such as diagnosing hardware and software issues, performing upgrades, and ensuring timely repairs of desktops, laptops, and related peripherals. Bidders must demonstrate the ability to deliver high-quality service, including:
- Regular preventive maintenance activities
- Prompt response to service calls
- Efficient handling of repair processes
- Documentation of all maintenance activities
Eligibility Criteria
To qualify for participation in this tender, bidders must meet the following eligibility criteria:
- Must be a registered entity.
- Possession of relevant industry certifications and licenses.
- Proven experience in providing maintenance services for computer systems and peripherals.
Technical Requirements
Bidders must comply with the technical requirements outlined in the tender document. This includes the need for qualified technicians with industry-standard certifications and a robust understanding of various operating systems and hardware components. Technical proposals must highlight the service provider's capabilities in managing both hardware and software maintenance tasks effectively.
Financial Requirements
Bidders are required to provide a detailed financial proposal that outlines the cost of services offered. This includes labor charges, replacement parts, and any other potential fees that may be incurred during the service period. Bidders must ensure their pricing is competitive and falls within the budgetary limits set by the Ministry of Labour and Employment.
Document Submission Details
All proposals must be submitted electronically in the specified format provided in the tender document. It is critical to follow the outlined submission guidelines to ensure compliance with the tender requirements.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and offers specific benefits for startups. Bidders qualifying under these categories are encouraged to highlight their status in the submission.
Evaluation Process
The evaluation process will consider various aspects including the technical merits of the proposal, the financial competitiveness, and the bidder's prior experience in delivering similar services. Successful bidders will be notified accordingly based on a thorough assessment conducted by the Ministry of Labour and Employment.
Delivery Locations
The maintenance services will be provided at multiple locations as communicated in the tender document. Bidders are expected to have the capability to deliver services across these specified sites.
Contact Information
For clarity regarding the tender specifications or submission process, interested parties are encouraged to refer to the official communications from the Ministry of Labour and Employment. Specific contact details have not been disclosed but will typically be available through official channels.
This comprehensive description outlines the need for reliable and efficient Annual Maintenance Service for Desktops, Laptops, and Peripherals, ensuring potential bidders are well-informed throughout the tender process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with valid business licenses and compliance with relevant industry regulations. Bidders must also possess relevant certifications in IT services and demonstrate prior experience in handling maintenance services for desktops, laptops, and peripherals. Participation from Micro, Small, and Medium Enterprises (MSEs) and startups is encouraged, allowing them to leverage special provisions for enhanced opportunities.
Bidders must adhere to specific technical specifications outlined in the tender document, ensuring that technicians possess industry-standard certifications and expertise in various operating systems and hardware. The service provider should demonstrate capabilities in preventive maintenance, troubleshooting, and repair techniques, ensuring all maintenance tasks meet quality standards.
For this tender, an Earnest Money Deposit (EMD) may be required as a safeguard against non-compliance with tender terms. This amount serves to indicate the bidder’s commitment to fulfilling the contract upon selection. Detailed EMD requirements, including the amount and submission process, will be outlined in the tender document.
Documents must be submitted electronically via the designated online platform as specified in the tender. Bidders should ensure adherence to the submission methods outlined in the tender document, including file formats, naming conventions, and any other requirements to facilitate smooth evaluation processes.
Yes, the tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups. These provisions encourage participation from smaller businesses by offering preferential treatment in evaluation processes. MSEs are encouraged to highlight their status in the submission for better consideration during the selection process.
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