NA Tender by Indian Bureau Of Mines (GEM/2025/B/6140832)
Customized AMC/CMC for Pre-owned Products - KAREL DS200 Digital EPABX; KAREL DS200 Digital EPABX; C
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Tender Title: Customized AMC/CMC for Pre-owned Products - KAREL DS200 Digital EPABX
Reference Number: GEM/2025/B/6140832
Issuing Authority: Ministry of Mines
The Customized AMC/CMC for Pre-owned Products - KAREL DS200 Digital EPABX tender is issued by the Ministry of Mines to procure comprehensive maintenance and support services for the KAREL DS200 Digital EPABX system. This tender outlines critical requirements necessary for qualified vendors to deliver exceptional maintenance contracts to enhance the operational efficiency of the system.
Scope of Work and Objectives
The primary objective of this tender is to ensure the provisioning of a Comprehensive Maintenance Contract (CMC) for pre-owned KAREL DS200 Digital EPABX products. The scope of work includes routine maintenance, prompt repairs, and ensuring the operational readiness of the EPABX unit. Vendors will be expected to provide technical support, replacement parts, and all necessary auxiliary services to ensure minimal downtime for the system.
Eligibility Criteria
To participate in this tender, vendors must meet specific eligibility criteria outlined in the tender documentation. The requirements include being a registered entity with relevant experience in providing maintenance and support services for telecommunication equipment.
Technical Requirements
The technical specifications necessitate that bidders possess in-depth knowledge of KAREL DS200 Digital EPABX systems. Vendors should demonstrate previous experience in handling similar products, showcasing appropriate technical proficiency and the capability to provide timely maintenance and repairs.
Financial Requirements
Financial hygiene is essential for this tender. Vendors must possess sound financial standing and provide proof of stability through audited financial statements and relevant fiscal documentation.
Document Submission Details
All bidders are required to submit their proposals in the prescribed format, alongside necessary supporting documents that validate their eligibility and technical capabilities. The submission method should align with instructions provided in the tender documentation, ensuring compliance with outlined procedures.
Special Provisions
The tender includes provisions for Micro, Small, and Medium Enterprises (MSEs), with benefits allowing for the participation of startups. This encourages broader participation and fosters an inclusive bidding process while aligning with national policies aimed at supporting smaller businesses.
Evaluation Process
The evaluation process will assess proposals based on compliance with technical specifications, financial proposals, and overall value offered. Successful bidders will be notified post-assessment, ensuring transparency in the selection process.
Delivery Locations
Services are required to be provided across designated locations, as specified in the tender. The maintenance contract must include provisions for onsite support.
Contact Information
For any inquiries related to this tender, please refer to the official contact details provided in the official tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant experience in providing maintenance and support services for telecommunication equipment like the KAREL DS200 Digital EPABX. Bidders must also demonstrate a solid financial background and technical expertise.
The technical specifications necessitate a thorough understanding of the KAREL DS200 Digital EPABX system’s features and functions. Bidders should provide evidence of past experiences with similar products and detail their plans for maintenance and repairs during the contract period.
The Earnest Money Deposit (EMD) is a security deposit required from bidders to indicate their seriousness in the proposal. The specific amount and submission process are detailed in the tender documentation and should be adhered to by all participating vendors.
The evaluation and selection process will involve a detailed assessment of all submissions based on compliance with technical specifications, financial proposals, and value for money. The Ministry of Mines will ensure fairness and transparency throughout the evaluation phase.
Micro, Small, and Medium Enterprises (MSEs) will enjoy specific benefits such as relaxed eligibility criteria and additional support measures intended to encourage participation. The provisions align with the government’s goals of promoting local entrepreneurship and innovation while supporting the ‘Make in India’ initiative.
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