Tender Title: Customized AMC/CMC for Pre-owned Products
Reference Number: GEM/2025/B/6163607
This tender is issued by the Ministry of Mines focusing on the procurement of Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC) for pre-owned products. The core objective of this tender is to ensure the ongoing maintenance and functionality of pre-owned assets, thereby optimizing their performance and extending their lifecycle. This is crucial for maintaining operational readiness and minimizing downtime associated with these products.
Scope of Work and Objectives
The scope of work encompasses the provision of comprehensive maintenance services tailored to the specific requirements of pre-owned products. This includes, but is not limited to, routine maintenance checks, repairs, and any necessary replacements. The objectives aim to enhance operational efficiency, ensure safety standards are upheld, and reduce the total cost of ownership through strategic maintenance practices.
Eligibility Criteria
Bidders must meet the following eligibility criteria:
- Registration as a legal entity.
- Previous experience in providing AMC or CMC services for similar products.
- Capability to meet technical specifications as outlined in the tender documents.
Technical Requirements
Bidders are required to adhere to specific technical requirements which include:
- Detailed knowledge of pre-owned products specified in the tender.
- Demonstrable capability to provide maintenance services capable of delivering the stipulated service level agreements (SLAs).
- Compliance with industry standards and quality certifications relevant to maintenance services.
Financial Requirements
Prospective bidders must furnish proof of financial capacity to undertake the AMC/CMC services. This includes:
- Submission of financial statements for the past three years.
- Evidence of existing contracts that showcase financial viability and capability.
Document Submission Details
All documents must be submitted electronically via the designated procurement platform. Bidders should ensure that all submissions are complete and accurately reflect the requirements outlined in the tender.
Special Provisions
The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, providing specific benefits. This initiative aims to foster inclusivity and stimulate domestic entrepreneurship in the maintenance services sector.
Evaluation Process
The evaluation process will consist of a technical assessment followed by a financial evaluation. Proposals will be assessed based on the technical merit and compliance with the specifications and subsequently evaluated for cost-effectiveness. It is crucial to provide compelling documentation that substantiates the bidder's ability to meet both technical and financial criteria.
Delivery Locations
Services will be required across various locations as specified in the tender documentation. Bidders should assess their logistical capabilities to ensure they can meet delivery obligations.
Contact Information
For more specific inquiries, bidders may need to refer to the official channels of the Ministry of Mines for any clarifications regarding the tender documents.
In summary, this tender for Customized AMC/CMC for Pre-owned Products provides a comprehensive opportunity for qualified entities to deliver essential maintenance services that uphold the efficiency and reliability of pre-owned assets managed by the Ministry of Mines.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant experience in providing AMC or CMC services for similar products. Bidders must also demonstrate their ability to meet specific technical specifications outlined in the tender documents. Additional compliance criteria may include fulfilling certain financial prerequisites.
Bidders are required to submit documents that showcase their compliance with industry standards, including any relevant quality certifications. Certificates that demonstrate prior experience in similar maintenance services and financial stability are also critical for the qualification requirements.
The registration process involves completing an online registration on the designated procurement platform prior to submitting any proposals. Bidders should ensure that all mandatory information is provided and comply with the specific guidelines stated in the tender documentation to facilitate eligibility.
The Earnest Money Deposit (EMD) is a security measure required from bidders to ensure commitment to the tender process. Typically, the EMD amount and submission guidelines are specified in the tender document and must be adhered to strictly to avoid disqualification.
Micro, Small, and Medium Enterprises (MSEs) are offered special provisions, including possible financial advantages in the evaluation process and assistance with documentation. These benefits aim to promote competitive participation from smaller entities and support the “Make in India” initiative, fostering local enterprises in government procurement processes.
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