Tender Title: Renewal of SonicWall Email Appliance Support
Tender Reference Number: GEM/2025/B/6106325
Issuing Authority/Department: Ministry of Power

The Ministry of Power invites bids for the Renewal of SonicWall Email Appliance Support (Hardware & Software) for a period of three years. This opportunity is part of a custom bid to enhance the operational resilience of email security systems within the ministry. The goal is to ensure that all SonicWall appliances are up to date, fully operational, and adequately supported during the renewal period.

Scope of Work and Objectives

The primary scope of work includes the provision of hardware and software support for existing SonicWall email appliances. The contractor will be responsible for troubleshooting, maintenance, and upgrade services. The objectives include ensuring that the email appliance systems operate seamlessly, minimizing downtime, enhancing security protocols, and ensuring that software is up to date to counter emerging threats.

Eligibility Criteria

To qualify for this tender, participating bidders must meet the following eligibility criteria:

• Be a registered entity with a valid business license.
• Demonstrate previous experience in providing similar support services for email appliances.
• Hold necessary certifications related to the services offered.

Technical Requirements

Bidders must meet various technical requirements, including but not limited to:

• Proven ability to manage SonicWall email appliances.
• Capabilities to provide timely updates and security patches.
• Access to technical materials and training for maintenance personnel.

Financial Requirements

Prospective bidders must provide a detailed financial proposal that outlines all costs involved in the renewal process. Financial transparency is essential, and bidders should be prepared to substantiate their financial claims.

Document Submission Details

All submissions must be electronically delivered through the designated e-procurement platform. Required documents include:

• Bid proposal.
• Technical and financial documentation.
• Proof of eligibility.

Submissions must be complete and submitted before the final deadline.

Special Provisions

This tender has specific provisions for Micro, Small, and Medium Enterprises (MSEs), aimed at encouraging their participation. Startups are also encouraged to apply under the same provision, fostering innovation and competition.

Evaluation Process

The evaluation will be conducted based on a detailed process that assesses both the technical qualifications and financial viability of bidders. Bids will be scored based on predefined criteria, which include quality of service plans, past performance, cost-effectiveness, and compliance with technical specifications.

Delivery Locations

The service must be rendered in the facilities designated by the Ministry of Power, with campuses spread across various regions. Specific locations will be communicated upon award of the contract.

Contact Information

For further inquiries relating to this tender, bidders can refer to the official communication lines specified on the e-procurement platform. Ensure clarity in all communications to facilitate a smooth application process.

This tender represents an important opportunity for service providers specializing in technological support services. Interested bidders are encouraged to carefully review the requirements and prepare comprehensive proposals that demonstrate their capabilities and experience. Be proactive in ensuring compliance with all stipulated eligibility criteria and technical requirements to maximize your chances of success.