Tender Timeline
Tender Title: Microsoft Unified Enterprise Support Service for 3 Years
Tender Reference Number: GEM/2025/B/5856936
Issuing Authority/Department
The Ministry of Power is the official issuing authority for this tender. This government department oversees the procurement processes related to power services and is responsible for ensuring that the awarded contracts adhere to the highest standards of efficiency and compliance.
Scope of Work and Objectives
The primary objective of this tender is to procure Microsoft Unified Enterprise Support Services for a duration of three years. The scope includes providing comprehensive support services that cover troubleshooting and resolution of technical issues, training sessions for staff, account management, and any other related services that improve operational efficiency. This support is aimed at enhancing the functionality of Microsoft products within the department, ensuring uninterrupted service delivery.
Eligibility Criteria
To qualify for this tender, bidders must be registered entities with relevant experience in providing Microsoft support services. Organizations must possess a valid GST registration and demonstrate compliance with all statutory obligations in place. Previous experience with similar projects will be considered favorably.
Technical Requirements
Bidders must ensure that they have the technical capabilities to provide the required services which include but are not limited to:
- 24x7 support availability
- Support in line with Microsoft’s own service guidelines
- A team of certified professionals with expertise in Microsoft solutions
- Infrastructure that supports ongoing training and skill enhancement
Financial Requirements
Bidders should present a robust financial background demonstrating their capability to undertake this engagement. This involves providing financial statements from the previous two years. Financial stability is crucial for ensuring that the contractor can provide services consistently over the three-year period.
Document Submission Details
All tender documents must be submitted through the official procurement portal. It is crucial to ensure that submissions are complete and adhere to the prescribed formats and requirements. Bidders must ensure that all documents are signed and submitted in accordance with the guidelines provided in the tender document.
Special Provisions
- Micro, Small, and Medium Enterprises (MSEs) are encouraged to participate in this tender. Specific benefits and provisions will be made available to support MSEs in the bidding process.
- Startups are also welcomed and are encouraged to leverage government support programs to enhance their competitiveness in fulfilling this contract.
Evaluation Process
The evaluation of bids will be based on a comprehensive review of the offers submitted. Technical and financial proposals will be evaluated separately, focusing on the bidder’s ability to meet the outlined requirements. This includes assessing the quality of proposed support services, response times, and cost-effectiveness.
Delivery Locations
The services will be delivered across various locations as defined by the Ministry of Power. It is expected that all service representatives are able to operate across these designated areas efficiently.
Contact Information
For any inquiries or further clarification regarding the tender, potential bidders can reach out through the contact channels listed on the official procurement portal ensured by the Ministry of Power. It is suggested that all clarifications be made well ahead of the proposal submission deadline to facilitate a smooth bidding process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity in accordance with government regulations, having relevant experience in providing Microsoft support services, and possessing a valid GST registration. Bidders must also adhere to compliance obligations and demonstrate familiarity with similar projects.
Bidders must provide 24x7 support availability, and their support should align with Microsoft’s service guidelines. They are also expected to have a certified team proficient in Microsoft solutions and infrastructures capable of ongoing training sessions. Adhering to industry quality standards and compliance requirements is essential.
Bidders need to submit a comprehensive portfolio that includes financial statements and supporting certificates. Accepted document formats generally include PDFs and scanned copies, ensuring all required information is present. It is critical to review the specific document submission guidelines before making a submission.
The evaluation process involves scrutiny of both technical and financial proposals, focusing on bidders’ capability to provide the required services. Factors such as quality standards, compliance requirements, and price evaluation will be conducted to ensure a fair selection process.
Yes, there are dedicated provisions for Micro, Small, and Medium Enterprises (MSEs) and startups to ensure their participation. MSEs may receive support such as lower eligibility thresholds and financial backing, while startups can avail themselves of government initiatives under schemes promoting local content and compliance with ‘Make in India’ policies.
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