Overview of the Comprehensive Annual Maintenance Contract
Tender Title: Comprehensive Annual Maintenance Contract of Computers, IT Peripherals & UPS
Reference Number: GEM/2025/B/6094880
Issuing Authority: Ministry of Power
The Ministry of Power is seeking proposals for the Comprehensive Annual Maintenance Contract of Computers, IT Peripherals & UPS over a stipulated period. This tender emphasizes the maintenance and support services required to ensure optimal functioning of computing equipment and associated peripherals within governmental establishments.
Scope of Work and Objectives
The objective of this tender is to secure a qualified service provider to execute a comprehensive maintenance service that includes:
- Routine maintenance of computers and IT peripherals.
- Timely repair services to minimize downtime.
- Support for Uninterruptible Power Supplies (UPS).
- Inventory management for peripheral devices and computer components.
- Efficient troubleshooting and resolution of technical issues.
The service provider will be responsible for providing technical assistance and maintenance services for such devices throughout the contract duration, assuring the government of uninterrupted operations.
Eligibility Criteria
Eligible participants must meet the following criteria:
- Be a registered entity capable of providing IT maintenance services.
- Demonstrate experience in handling maintenance contracts of similar scope and scale.
- Possess relevant certifications to operate in the field of IT maintenance.
Technical Requirements
Bidders must have:
- A skilled workforce proficient in computer hardware and software troubleshooting.
- Access to necessary tools and equipment for maintenance tasks.
- Capability to access and comply with the latest IT standards and protocols.
Financial Requirements
Prospective bidders are required to exhibit:
- A sound financial status through previous invoices and contracts.
- A proposed budget must remain competitive and aligned with the fair market value for comprehensive maintenance services.
Document Submission Details
Bidders should prepare the required documentation for submission, adhering to the following guidelines:
- Include the proposal, financial documents, and any required certifications.
- Documentation must be submitted in the specified format to ensure compliance with tender expectations.
Special Provisions
This tender provides specific benefits for Micro, Small, and Medium Enterprises (MSEs) and Startups, encouraging local participation and promoting economic growth. Eligible startups are particularly encouraged to submit their proposals, fostering innovation in the sector.
Evaluation Process
The evaluation will follow a structured approach where bids are assessed based on:
- Compliance with eligibility and technical criteria.
- Financial considerations based on proposed service costs.
- Proven track record and service experience.
Delivery Locations
The maintenance services will be required across various government departments under the Ministry of Power's jurisdiction.
Contact Information
For queries related to the tender, interested parties should refer to the Ministry of Power's official communication channels (details not provided in the tender document).
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, having relevant experience in IT maintenance services, and possessing necessary certifications. Bidders should demonstrate their capability to deliver the required services effectively throughout the contract duration.
Participants must present a portfolio of technical certifications related to IT maintenance, such as CompTIA A+, Microsoft Certified Professional, or relevant industry-recognized qualifications. These certificates validate the bidder’s expertise and capacity to perform the necessary maintenance services.
Bidders are required to comply with technical specifications that focus on service quality, including industry standards for IT equipment maintenance, safety protocols for handling computers and UPS systems, and adherence to current technology benchmarks for service delivery.
An Earnest Money Deposit (EMD) is a mandatory requirement for bidding, which serves as a security to ensure the seriousness of the proposals. The exact amount is usually outlined in the tender documents, and it must be submitted along with the bids to indicate commitment to the proposal.
Yes, this tender outlines special provisions for Micro, Small, and Medium Enterprises (MSEs) and Startups. These benefits aim to promote local participation, providing advantages in terms of evaluation criteria and possibly waiver of certain fees, thereby supporting the growth of small enterprises in the marketplace.
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