Tender Title: Custom Bid for Services - Supply Upgradation and Maintenance of SAP 2000 software
Tender Reference Number: GEM/2025/B/6153871
Issuing Authority: Ministry of Power
The Custom Bid for Services - Supply Upgradation and Maintenance of SAP 2000 software aims to enhance the operational efficiency and performance of the existing SAP 2000 system. This tender involves the upgradation and maintenance of the software, with a focus on delivering superior service quality and implementing innovative solutions that align with the organization’s objectives.
Scope of Work and Objectives
The primary objective of this tender is to ensure seamless operation, timely upgrades, and maintenance of the SAP 2000 software. The scope of work encompasses:
- Analysis of existing SAP systems and identification of required upgrades.
- Implementation of enhancements to optimize performance.
- Ongoing maintenance support including troubleshooting and problem resolution.
- Documentation and training support for users to ensure effective use of the upgraded system. The successful bidder will play a vital role in maintaining business continuity and delivering premium service.
Eligibility Criteria
Bidders must possess proven experience in providing software upgrade and maintenance services for SAP systems, particularly SAP 2000. Eligible entities include:
- Registered companies with valid business licenses.
- Service providers who demonstrate technical expertise in SAP software management.
- Firms with a minimum length of experience in similar projects will have an advantage during evaluation.
Technical Requirements
Bidders must demonstrate capabilities in the following technical areas:
- Proficient understanding of SAP 2000 software architecture.
- Knowledge of integration processes with existing IT systems.
- Robust methodologies for installation and configuration, including customization to fit organizational needs.
- Competence in performing systematic testing to ensure compliance with quality standards.
Financial Requirements
Bidders are required to submit a detailed financial proposal alongside their technical documentation. This proposal should include:
- Breakdown of costs associated with upgradation and maintenance services.
- Clear payment terms and conditions.
- Confirmation of the ability to handle any financial guarantees or performance bonds as specified.
Document Submission Details
Bidders must submit their proposals electronically through the designated online portal, ensuring all required documentation is included. It is imperative that submissions are complete to facilitate thorough evaluation. The following documents are required:
- Technical proposal.
- Financial proposal.
- Evidence of previous work and case studies of relevant experience.
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) are encouraged to participate in this tender. Special provisions may be available to support MSEs and startups, including:
- Exclusive considerations during the evaluation process.
- Possible relaxation of eligibility criteria to promote participation.
Evaluation Process
The evaluation of bids will encompass a comprehensive assessment of technical capabilities and financial proposals. Criteria include:
- Quality of the proposed solutions.
- Cost-effectiveness of the bids.
- Experience and capabilities in SAP upgrades. Successful bidders will be notified in alignment with the established evaluation timeline.
Delivery Locations
Services may be required at multiple locations as designated by the Ministry of Power. Specific delivery timelines will be defined post-bid evaluation.
Contact Information
For more detailed information on this tender, interested parties can reach out to the relevant department within the Ministry of Power during business hours. Please refer to the official website or communication channels provided for assistance.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
9 DocumentsDocuments Required from Seller
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a valid business license related to software services. Bidders must also display prior experience in delivering software upgrade and maintenance services specifically for SAP applications, particularly SAP 2000. Demonstrating technical competence and a sound understanding of the system’s architecture will significantly benefit the evaluation process.
To participate in this tender, bidders must include the following required certificates:
- Business registration certificate.
- Certifications demonstrating expertise in SAP software management.
- Any additional quality assurance certificates relevant to software services. Bidders need to ensure that all documents provided are current and valid to avoid disqualification.
The submission process requires that all proposals be submitted electronically through the designated online tender portal. Bidders must ensure that both technical and financial proposals are completed and submitted together. Key documentation should accompany submissions, including evidence of relevant experience and financial breakdowns. Timeliness in these submissions is vital for compliance with tender requirements.
The payment terms will be stipulated in the financial proposal submitted by bidders. Typically, payment structures may include milestone payments aligned with project deliverables, as well as conditions for milestone completion assessed during the evaluation process. All proposals must articulate clear financial terms to ensure transparency and compliance.
Yes, the tender includes specific provisions for MSEs to facilitate their participation. These provisions may entail benefits such as relaxation of eligibility criteria, consideration during the evaluation process, and opportunities for financial assistance. MSEs are encouraged to leverage these provisions to enhance their competitive edge in bidding.
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