NA Tender by Central Silk Board (GEM/2025/B/6147764)
Repair and Overhauling Service - REFERIGERATOR; LG & WHIRLPOOL; Yes; Buyer Premises
Tender Timeline
Tender Title: Repair and Overhauling Service for Refrigerators
Tender Reference Number: GEM/2025/B/6147764
Issuing Authority/Department: Ministry of Textiles
Scope of Work and Objectives
The primary objective of this tender is to solicit proposals for Repair and Overhauling Services specifically targeting refrigerators from brands such as LG and Whirlpool. The awarded contractor will be responsible for providing high-quality repair and maintenance services at the buyer's premises. The scope of work encompasses the diagnosis, repair, and complete overhauling of malfunctioning refrigerator units, ensuring operational efficiency and longevity of the appliances. All services must adhere to industry standards to guarantee customer satisfaction and safety.
Eligibility Criteria
To qualify for participation in this tender, bidders must meet specific eligibility requirements. This includes being a registered entity in the relevant trade and possessing the capacity to complete the outlined scope of work. Bidders are encouraged to provide evidence of previous experience in similar repair and maintenance services to demonstrate their capability.
Technical Requirements
Successful bidders must adhere to the following technical requirements:
- Technicians must be certified and possess relevant training in refrigerator repair and servicing.
- All tools and equipment used for repairs should comply with the latest safety standards.
- Bidders must provide documentation detailing the technical specifications of the methods and materials used in repairs and overhauls.
Financial Requirements
Bidders must submit a detailed financial proposal that includes:
- A transparent breakdown of costs involved in repair and servicing, including labor, parts, and transportation.
- Compliance with any financial regulations set by the Ministry of Textiles.
- Proof of financial stability, such as bank statements or a performance bond.
Document Submission Details
All proposal documents must be submitted electronically through the designated portal. Bidders should ensure that their submissions include all required documentation and are formatted correctly to avoid disqualification. Clear instructions for document submission, including file types and size limits, will be provided in the tender guidelines.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and offers additional benefits to startups, including preferential consideration during the evaluation process. This initiative aligns with the government's commitment to support local businesses and promote economic growth.
Evaluation Process
Proposals will be evaluated based on adherence to technical requirements, financial viability, and the bidder's experience in similar projects. The evaluation committee will assign scores according to pre-defined criteria, which will ensure transparency and fairness in the selection process.
Delivery Locations
Services will be performed at the buyer's premises, covering specified locations as indicated in the tender documentation. Bidders are expected to factor in travel and logistics when preparing their proposals.
Contact Information
For further inquiries regarding this tender, interested bidders may reach out to the Ministry of Textiles through the official contact points provided in the tender notice. All queries should be directed respectfully, ensuring clarity in communication.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing the certification necessary for refrigerator repair services, and demonstrating previous experience in the same field. Bidders are encouraged to provide proof of skills and reliable service history to ensure compliance with the tender criteria.
The technical specifications necessitate that all technicians engaged in repair services should hold valid certifications in appliance servicing, especially for refrigerators. Additionally, all tools and parts used for repairs must meet established safety standards and industry guidelines to ensure the reliability and safety of services rendered.
Documents may be submitted through the designated electronic portal as outlined in the tender guidelines. It is important to follow the specific submission methods detailed in the tender document, ensuring all files are in the accepted formats, and that all requirements, including technical and financial documents, are included to avoid disqualification.
The payment terms will be specified in the contract upon acceptance of the proposal. Generally, bidders can expect details regarding payment schedules, including advance payments, completion payments, and any necessary performance guarantees or earnest money deposits (EMD) to be clearly outlined in the successful bid documentation.
Micro, Small, and Medium Enterprises (MSEs) stand to gain significant advantages, including a streamlined evaluation process and potential financial incentives. This tender specifically aims to promote MSE participation, aligning with the government’s commitment to enhance the role of small businesses in national economic development and adhere to ‘Make in India’ policies that encourage local procurement and production.
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