Tender Title: Custom Bid for Services - EPABX AMC
Tender Reference Number: GEM/2025/B/6119258
Issuing Authority: Ministry of Textiles

The Custom Bid for Services - EPABX AMC seeks qualified bidders to provide Annual Maintenance Contract (AMC) services for EPABX systems across various locations.

Scope of Work and Objectives

The primary objective of this tender is to procure comprehensive AMC services for EPABX systems. This includes regular maintenance, troubleshooting, and repair of the telecommunications equipment to ensure uninterrupted services. Bidders must demonstrate their ability to deliver high-quality service from the initiation of the contract.

Eligibility Criteria

To be eligible for this tender, bidders must fulfill specific requirements, including but not limited to:

• Being a legally registered entity
• Holding relevant certifications for service provision in telecommunications equipment
• Previous experience in providing AMC services for similar systems

Technical Requirements

Bidders should possess technical expertise in maintaining various types of EPABX systems. The technical proposal must outline the methods employed for routine checks, preventive maintenance, repair procedures, and the capabilities of the team that will carry out the work.

Financial Requirements

Bidders must provide financial statements demonstrating their financial stability and ability to sustain operations through the duration of the contract. The tender does not classify as a high-value bid, thus ensuring broader participation.

Document Submission Details

Interested parties must submit their bids electronically, adhering to the specified formats as per guidelines. Complete documentation must accompany the proposal, including:

• Technical proposal
• Financial bid
• Required certificates

Special Provisions

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups by providing certain benefits, enhancing their ability to compete. This will align with government initiatives aimed at fostering inclusive economic growth.

Evaluation Process

Bids will be evaluated based on predefined criteria, including technical competencies, financial viability, and service delivery capabilities. The scoring mechanism will ensure a transparent selection process.

Delivery Locations

Services will be required across multiple locations as specified in the bid documents. Bidders must be prepared to ensure timely response and service availability in these areas.

Contact Information

For inquiries regarding this tender, bidders are encouraged to reach out to the issuing authority through official channels, ensuring all communications align with the tender's guidelines.