NA Tender by Directorate Of Printing (GEM/2025/B/6162350)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp
Tender Timeline
The Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; hp tender (Reference Number: GEM/2025/B/6162350) is issued by the Ministry of Urban Development. This tender invites bids for comprehensive servicing and maintenance of desktop computers, laptops, and related peripherals, specifically HP devices. The primary objective is to ensure optimal performance, minimize downtime, and extend the service life of the equipment through regular preventative maintenance and necessary repairs.
Scope of Work and Objectives
The scope of the work involves providing annual maintenance services for a total of 22 desktop PCs and laptops, which includes tasks such as:
- Routine inspection and preventive maintenance to ensure all hardware components are operating efficiently.
- Timely repairs and replacements of defective parts.
- Software updates and optimization for improved user performance.
- Support for peripherals, including printers, scanners, and other associated devices.
The objective is to maintain a high standard of IT service management, ensuring that all equipment remains operational and effective for staff use.
Eligibility Criteria
To be eligible to participate in this tender, bidders must meet the following criteria:
- Be a registered entity with the appropriate licenses and permits to operate in the IT maintenance sector.
- Have prior experience in providing maintenance services for desktops, laptops, and associated peripherals.
- Must comply with all relevant standards and regulations stipulated by the government.
Technical Requirements
Technical specifications necessitate that the service provider has qualified technicians who are adequately trained and certified to handle HP devices. This includes knowledge of both hardware and software troubleshooting, as well as familiarity with the latest technologies and maintenance methodologies.
Financial Requirements
Bidders are required to demonstrate financial stability and sustainability through the submission of financial statements. Additionally, they must provide a comprehensive price quotation detailing the costs associated with the annual maintenance service, including parts and labor.
Document Submission Details
Interested bidders must submit their proposals along with all required documentation as specified in the tender documentation. Submission shall be in the preferred electronic format outlined in the tender guidelines.
Special Provisions
This tender does not explicitly state any particular benefits for Micro, Small, and Medium Enterprises (MSEs) or provisions for startups; however, bidders are encouraged to disclose their status and any relevant certifications in their proposal documents.
Evaluation Process
Proposals will be evaluated based on several criteria, including:
- Compliance with technical and eligibility requirements.
- Financial competitiveness of the quotation.
- Experience and past performance in similar service contracts.
Delivery Locations
The maintenance services will be required at various locations designated by the Ministry of Urban Development within the jurisdiction where the equipment is allocated.
Contact Information
For further inquiries regarding this tender, parties can reach out to the Ministry of Urban Development directly. Specific contact details are not provided within this documentation.
By collaborating under this tender, successful bidders will contribute to the efficiency and functionality of the Ministry's IT resources, ensuring high levels of service delivery and operational success.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
2 DocumentsDocuments Required from Seller
- Experience Criteria
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity in the IT maintenance sector, holding the necessary licenses and certifications, and demonstrating prior experience in providing maintenance services specifically for desktops, laptops, and their peripherals. Bidders must also comply with governmental regulations and standards relevant to the IT industry.
To qualify for this tender, bidders must submit certificates that demonstrate their compliance with the eligibility requirements. This typically includes registration certificates, relevant maintenance service certifications, and proof of previous experience in providing similar services. Additionally, bidders should provide documentation verifying the qualifications of their technical staff to meet maintenance standards for HP devices.
The registration process for participation in this tender involves several steps. Interested bidders must first ensure that they are registered entities in accordance with tender requirements. Following this, they must compile all necessary documents, including proof of eligibility and experience, and submit them in the prescribed format. Bidders should adhere to the guidelines provided in the tender documentation to ensure compliance.
Documents for submission must adhere to the specified formats as outlined in the tender guidelines. Generally, electronic submissions are preferred and should be provided in commonly accepted formats such as PDF for documentation and Excel for pricing. It is essential that all documents are clear, concise, and properly organized to facilitate a smooth evaluation process.
While this particular tender does not explicitly mention benefits for Micro, Small, and Medium Enterprises (MSEs), it is encouraged that MSE bidders highlight their status and any relevant certifications when submitting proposals. MSEs are typically prioritized in government contracts, promoting inclusivity and support for local businesses. Compliance with ‘Make in India’ initiatives may also enhance the chances of favorable evaluation and selection for MSEs.
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