NA Tender by Directorate Of Printing (GEM/2025/B/6162533)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner ( Flat Bed); Epson
Tender Timeline
Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals - Scanner (Flat Bed); Epson
Reference Number: GEM/2025/B/6162533
Issuing Authority/Department: Ministry of Urban Development
Scope of Work and Objectives
The objective of this tender is to procure comprehensive annual maintenance services for desktops, laptops, and peripherals, specifically focusing on Epson flatbed scanners. The selected vendor will be responsible for ensuring optimal performance, timely repairs, and regular servicing of the mentioned equipment. This will not only enhance the longevity of the devices but also ensure that the department can maintain uninterrupted operational efficiency.
Eligibility Criteria
To be eligible for this tender, bidders must meet the following criteria:
- Possession of relevant certifications and registrations.
- Proven experience in providing maintenance services for similar IT equipment.
- Financial stability to undertake the maintenance contract for an extended duration.
Technical Requirements
Bidders must demonstrate the following technical capabilities:
- Expertise in providing maintenance services for Desktops, Laptops, and Epson Flatbed Scanners.
- Capability to deliver on-site services and repair for both hardware and software issues.
- Availability of certified technicians for maintenance work.
- Provision of genuine spare parts for replacements.
Financial Requirements
Bidders are required to submit a detailed financial proposal that includes:
- A breakdown of service charges, including any variable costs associated with parts and labor.
- Clear payment terms, outlining when payments will be due and any milestones tied to the services rendered.
Document Submission Details
All proposals must be submitted by the specified deadlines through the designated procurement portal. Each proposal should include:
- A completed bid form.
- Supporting documents that affirm eligibility, technical specifications, and financial proposals.
- Any additional documents as specified within the detailed guidelines of the tender.
Special Provisions
Special considerations are in place for Micro, Small, and Medium Enterprises (MSEs) and startups, offering them advantages in the bidding process. This includes potential financial discounts and a simplified evaluation process to encourage participation.
Evaluation Process
The evaluation process will focus on:
- Technical competence and past performance of the bidders.
- The financial viability of the proposed budget in comparison to industry standards.
- Compliance with eligibility criteria and submission guidelines.
Delivery Locations
The services must be rendered to designated offices pertaining to the Ministry of Urban Development located at various sites as specified in the procurement portal.
Contact Information
For additional inquiries, bidders may reference the contact points designated within the tender portal or official ministry communications.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
2 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include that the bidders must be a registered entity with documented experience in providing maintenance services for similar IT equipment. Additionally, they must possess relevant certifications that validate their technical capabilities and must demonstrate financial stability to sustain the contract throughout its duration.
The maintenance provider must comply with technical specifications that require them to have expertise in servicing Desktops, Laptops, and Epson Flatbed Scanners. They are expected to have certified technicians capable of addressing both hardware and software issues efficiently, along with access to genuine spare parts required for maintenance engagements.
The performance security requirements specify that bidders must submit a performance guarantee amounting to a percentage of the total contract value. This guarantee ensures that the selected contractor will fulfill their obligations as per the terms of the contract, thereby providing security for both the ministry and the service provider.
The evaluation process will involve a thorough review of the technical and financial proposals. Factors such as past performance in similar contracts, compliance with the eligibility criteria, and the competitiveness of pricing will be critically assessed. Bidders may be contacted for further clarifications if necessary.
Yes, there are specific benefits for MSEs that include preferential treatment in the evaluation of their bids. These provisions may encompass financial incentives and a streamlined evaluation process designed to facilitate their participation, thereby promoting inclusivity in government procurement activities.
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