NA Tender by Directorate Of Printing (GEM/2025/B/6162480)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser ,
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Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals - Printer
Tender Reference Number: GEM/2025/B/6162480
Issuing Authority: Ministry of Urban Development
The Annual Maintenance Service for Desktops, Laptops, and Peripherals - Printer aims to ensure the smooth functioning of computer hardware and peripherals within the jurisdiction of the Ministry of Urban Development. The Ministry seeks proposals from qualified bidders to provide comprehensive maintenance services that include preventive and corrective measures, thereby enhancing the operational efficiency of its IT infrastructure.
Scope of Work and Objectives
The scope of work under this tender encompasses the servicing of a total of 28 units of desktops, laptops, and monochrome laser printers. The objectives include but are not limited to:
- Regular maintenance and servicing of all devices to ensure optimal performance.
- Timely repair of malfunctioning equipment.
- Management of consumables such as toner and cartridges necessary for printer operations.
- Implementation of best practices in maintenance to extend the lifecycle of devices.
Eligibility Criteria
To participate in this tender, bidders must fulfill the following eligibility criteria:
- Must be a registered entity under applicable laws.
- Proven experience in providing maintenance services for similar devices.
- Satisfactory financial standing to undertake the obligations set out in the tender.
Technical Requirements
Bidders must demonstrate their capability to meet the following technical requirements:
- Qualified technicians with certifications relevant to the maintenance of desktops and printers.
- Availability of required tools and replacement parts for prompt servicing.
- A clear methodology for both preventive and corrective maintenance.
Financial Requirements
Bidders are required to submit a comprehensive financial proposal that outlines:
- Detailed pricing for the services proposed.
- Any applicable taxes and additional costs.
- Payment terms for services rendered.
Document Submission Details
Bidders are encouraged to submit their proposals electronically via the specified platform. All required documentation must be submitted in electronic format to ensure compliance with the tender requirements.
Special Provisions
This tender may include provisions for Micro, Small, and Medium Enterprises (MSMEs) and startups. Eligible entities may benefit from relaxed qualification criteria and other advantages aimed at promoting local businesses.
Evaluation Process
The evaluation process will consider the following key factors:
- Adherence to the eligibility criteria.
- Completeness and clarity of the submitted technical and financial proposals.
- Overall cost-effectiveness.
Delivery Locations
Services are to be delivered at various locations as specified by the Ministry of Urban Development, ensuring accessibility and responsiveness.
Contact Information
For further inquiries regarding this tender, please refer to the designated contact channels provided in the tender documents. It is advised to clear any doubts regarding eligibility, submission processes, or technical requirements prior to submission.
In summary, the Annual Maintenance Service for Desktops, Laptops, and Peripherals - Printer provides a vital opportunity for qualified service providers to engage with the Ministry of Urban Development in enhancing its IT infrastructure through dedicated maintenance services.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
2 DocumentsDocuments Required from Seller
- Experience Criteria
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity under applicable laws, demonstrating previous experience in providing similar maintenance services, and showing satisfactory financial standing. Bidders must also have the necessary technical personnel available to fulfill the contract requirements effectively.
Bidders are expected to hold relevant certifications in hardware maintenance and IT service management. This includes certifications for the maintenance of computers and printers, which validate the technical competence of the service technicians proposed for this tender.
The registration process involves completing an online application where bidders will need to provide their business credentials, past performance records, and necessary documentation required to comply with eligibility criteria. This process ensures that only qualified bidders participate in the tender.
All required documents must be submitted in electronic formats such as PDF or Word documents. The submission portal will provide specific guidelines on acceptable formats to cater to the tender’s requirements, ensuring that all proposals are correctly formatted for evaluation.
The payment terms will be clearly outlined in the tender documents. Bidders should include a breakdown of costs, including their pricing structure and any conditions influencing payment schedules, such as milestones or after service completion, to ensure transparency during the procurement process.
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