Tender Title: AMC for Different Types of Telephone Sets Repairing

Reference Number: GEM/2025/B/5975112
Issuing Authority/Department: National Aluminium Company Limited, Ministry of Mines

The scope of work for this tender involves the Annual Maintenance Contract (AMC) for various types of telephone sets that require professional repairs and maintenance. This includes but is not limited to traditional landline telephones, VOIP phones, and other telecommunication devices as specified in the full tender documentation. The objective is to ensure that all telephone sets remain fully operational and to minimize downtime in communication services across the organization.

Eligibility Criteria

To participate in this tender, bidders must meet specific eligibility requirements. These include being a registered entity that is compliant with all local laws and regulations. Prospective bidders must provide all necessary documentation to prove their eligibility, which includes, but is not limited to, a valid GST registration and a PAN number. In the event that a bidder seeks exemption from the experience or turnover criteria, supporting documents to justify this exemption must be submitted.

Technical Requirements

Bidders are expected to have technical capabilities in managing the maintenance and repair of various telephone systems. This includes possessing qualified technicians and the necessary tools and equipment for effective maintenance service execution. Additionally, adherence to defined quality standards and compliance requirements laid out in the tender documents is mandatory.

Financial Requirements

Financial stability is crucial for eligibility. Bidders must demonstrate their financial capability through relevant documentation such as bank statements, balance sheets, and financial turnover statements from preceding years. The payment terms and conditions must be adhered to, which will be detailed in the tender documents, including an Earnest Money Deposit (EMD) as outlined.

Document Submission Details

All submissions should be made electronically through the designated online platform, and bidders must ensure that all required documents are correctly uploaded in the accepted formats. The following documents will be needed:

• Certificate as requested in the Additional Terms & Conditions (ATC)
• Relevant financial documents
• Additional documentation demonstrating compliance with eligibility criteria

Special Provisions

Special provisions are available for Micro, Small, and Medium Enterprises (MSEs), as highlighted in the tender documentation. Such enterprises may have benefits available in terms of bid preference and submission facilitation. Entities that qualify under the MSE definition must note relevant compliance with the 'Make in India' policies, which encourages procurement from local industries.

Evaluation Process

The evaluation process will focus on the total value-wise evaluation method. Bids will be assessed based on their financial proposals, alongside the technical capability and experience showcased in their submissions. Detailed evaluation criteria will be provided in the documentation for bidders to review.

Delivery Locations

The service location for this maintenance contract will be specified within the official tender documents. Bidders must be prepared to service across all designated sites as indicated in the documentation.

Contact Information

For any queries or additional information regarding this tender, bidders are advised to refer to the official contact presented in the documentation or discussed in any related notices.

Detailed specifications, compliance requirements, and specific documentation can be found within the linked documents below:

• Scope of Work Document
• Payment Terms Document
• Penalties Document
• Competent Authority Document