Tender Description for IT Infrastructure Maintenance and Management Services

Tender Title: Custom Bid for Services - Hiring of Agency for IT Infrastructure Maintenance and Management Service

Reference Number: GEM/2025/B/6094375

Issuing Authority/Department: ONGC Videsh Limited

Scope of Work and Objectives:
The objective of this tender is to engage a qualified agency for comprehensive IT Infrastructure Maintenance and Management Services for ONGC Videsh Limited (OVL) in New Delhi. This entails ensuring the operational efficiency of IT systems and infrastructure over a three-year period, encompassing preventive maintenance, troubleshooting, systems upgrades, and support services. The agency must be capable of managing both hardware and software aspects of IT systems to ensure minimal downtime and optimal performance in alignment with industry best practices.

Eligibility Criteria:
To qualify for participation in this tender, organizations must meet several criteria, including but not limited to:

• Being a legally registered entity under relevant laws.
• Proven experience in managing IT infrastructure with successful project references.
• Adequate technical workforce and resources to undertake the project.
• Compliance with all applicable laws and regulations regarding IT services.

Technical Requirements:
The selected agency must possess:

• Expertise in various IT systems, network configurations, and related technologies.
• Certifications that validate technical capabilities (e.g., Cisco, Microsoft, etc.).
• Knowledge of data security protocols and compliance frameworks.

Financial Requirements:
Participants are required to demonstrate stable financial health. This may involve presenting relevant financial statements, tax compliance documents, and proof of previous project budgets. It is advised that bidders prepare to provide a bank guarantee or performance security as part of their proposal.

Document Submission Details:
All required documents must be submitted electronically through the designated e-procurement platform. Ensure that documents are complete, including technical proposals, financial bids, and necessary certifications.

Special Provisions:
Benefits for Micro, Small, and Medium Enterprises (MSEs) and startups may be available, as per government guidelines. Submission of proof for MSE registration can avail certain advantages within the evaluation process.

Evaluation Process:
The evaluation of bids will follow a defined methodology focusing on technical merit and financial viability. Technical proposals will be assessed based on predefined criteria, after which financial bids will be opened for the qualified candidates. The award will be made to the bidder who offers the best value considering both technical and financial assessments.

Delivery Locations:
The services will primarily be required at ONGC Videsh Limited's headquarters in New Delhi. The bidder must ensure service availability in this region and manage all logistics related to operational requirements.

Contact Information:
For further inquiries, please refer to the official channels through the ONGC Videsh Limited procurement department. Do not hesitate to reach out through the provided official communication methods for any clarifications.

This tender provides a significant opportunity for qualified agencies to engage in a long-term service contract, enhancing their portfolio in the growing field of IT infrastructure management and maintenance. Ensure submissions are comprehensive and compliant to maximize your chances of evaluation success.