Government Tender for Operation & Maintenance of Pay & Use Toilet Blocks in Surat's South East Zone

This government tender invites qualified contractors to undertake the Operation and Maintenance of Pay & Use toilet blocks in Surat's South East Zone (Limbayat). The project encompasses multiple toilet facilities including Ambedkarnagar, Shivhiranagar, Milannagar, Magdumnagar, Abhishek Market, Dumbhal Tenament, Sagar Market, and Dindoli markets. The scope involves regular upkeep, cleanliness, and operational management to ensure hygienic facilities for the public. The contract duration is 60 months, with a focus on quality service delivery aligned with municipal standards. The tender is issued by Surat Municipal Corporation, targeting experienced service providers with proven capabilities in public sanitation services. The project aims to improve sanitation infrastructure, promote public health, and enhance urban amenities in Surat's rapidly growing residential and commercial areas. Interested bidders must meet eligibility criteria, submit required documents, and adhere to specified timelines for a chance to secure this lucrative government contract.

The selected contractor will be responsible for the comprehensive Operation and Maintenance of specified Pay & Use toilet blocks across various locations in Surat's South East Zone. Key deliverables include:

• Regular cleaning and sanitation of toilet facilities to maintain hygiene standards.
• Provision of necessary consumables such as soap, toilet paper, and disinfectants.
• Ensuring proper functioning of water supply, drainage, and electrical systems.
• Maintenance and timely repair of infrastructure components.
• Management of waste disposal in compliance with municipal regulations.
• Staffing for operational hours, including cleaning staff and supervisors.

The process involves:

1. Mobilization of resources and setup.
2. Daily operational activities including cleaning, replenishment, and minor repairs.
3. Weekly inspection and reporting.
4. Handling of customer grievances and feedback.
5. Periodic deep cleaning and infrastructure upgrades as needed.

The contractor must ensure compliance with all municipal health and safety standards, and submit regular reports to the Surat Municipal Corporation. The scope also includes managing the contractual obligations related to cleanliness, safety, and customer satisfaction.

• ✓ Must have valid registration and licenses for sanitation services.
• ✓ Proven experience in operating and maintaining public sanitation facilities.
• ✓ Financial stability with a minimum annual turnover as specified in the tender documents.
• ✓ Submission of all required documents including tender fee, EMD, and relevant certifications.

Qualification Criteria	Details
Tender Fee	Rs. 3186
EMD Amount	Rs. 45,000
Experience	Minimum 3 years in sanitation services
Financial Turnover	Minimum Rs. 10 lakh in last financial year

Bidders must submit all documents for preliminary verification, including the scan copies of tender fee, EMD, and other supporting documents as per tender requirements. Non-compliance or incomplete submissions will lead to disqualification.

The contractor shall ensure that all toilet blocks are equipped with reliable water supply, functional drainage, and electrical systems. Technical parameters include:

Parameter	Specification
Water Supply	24/7 supply with backup provisions
Sanitation	Regular cleaning with approved disinfectants
Electrical	Proper lighting and safety measures
Infrastructure	Durable fixtures resistant to wear and tear

Sequential procedures involve:

1. Initial assessment of existing facilities.
2. Installation of necessary infrastructure upgrades.
3. Implementation of daily cleaning schedules.
4. Routine maintenance and emergency repairs.
5. Periodic technical audits to ensure compliance.

All technical work must adhere to municipal standards and safety regulations, with detailed reports submitted periodically.

The project budget is based on a fixed bid submitted by the contractor, covering all operational costs for the 60-month period. The financial proposal should include:

Cost Component	Details
Monthly Maintenance Cost	Rs. [specified amount]
Infrastructure Upgrades	Rs. [one-time cost]
Consumables	Rs. [estimated annual expenditure]
Total Estimated Budget	Rs. [total amount]

Payment will be made in installments based on milestone achievements and submission of satisfactory reports. The contractor must provide a detailed cost breakdown and adhere to the approved budget, with no additional costs outside the scope unless pre-approved.

The bidding process involves the following steps:

1. Download tender documents from the official portal.
2. Submit the technical bid, including all required documents, before the deadline.
3. Submit the financial bid separately through the prescribed format.
4. Attend the bid opening session on the scheduled date.
5. Evaluation of bids based on technical and financial criteria.
6. Award of contract to the highest-ranked eligible bidder.

The timeline for submission and evaluation is as follows:

Event	Date & Time	Details
Bid Submission Start	11-06-2025 18:30	Bidders can start submitting bids online
Bid Submission End	24-06-2025 18:00	Last date for bid submission
Bid Opening	25-06-2025 10:05	Technical bid evaluation
Commercial Evaluation	08-07-2025 10:00	Final evaluation and award

All bidders must follow the instructions carefully and ensure timely submission to qualify for evaluation.

Bids will be evaluated based on the following criteria:

Criteria	Weightage
Technical competence and experience	50%
Financial proposal	30%
Past performance and references	20%

Minimum qualifying marks in the technical evaluation are 70%. The final score will be a weighted sum of technical and financial scores. Bidders must meet the minimum thresholds to qualify for award. The evaluation process is transparent, and the decision of the Surat Municipal Corporation shall be final.

Date	Event	Details
11-06-2025	Bid Submission Start	Bidders can begin submitting their bids online
24-06-2025	Bid Submission End	Last date for submitting bids
25-06-2025	Technical Evaluation	Evaluation of technical bids
08-07-2025	Commercial Evaluation	Final evaluation and contract award
15-07-2025	Contract Signing	Official signing of the contract

**Note:** All deadlines are strict, and late submissions will not be entertained.

For queries related to this tender, bidders can contact:

| Name | Dy. Commissioner, South East Zone (Limbayat) |
| Phone | 8866834038 |
| Address | SOUTH EAST ZONE (LIMBAYAT), Nr. Vatika Township, Dumbhal, Surat |
| Email | Not specified |

Additional support can be obtained from the (n)Procure support team at (n)code Solutions, GNFC Ltd., Ahmedabad. Contact details:

• Phone: +91-79-40007517, 40007514, 40007515
• Email: nprocure@ncode.in
• Support hours: Saturday 4:00 PM to 5:00 PM

Bidders are advised to download all tender documents, including the technical and price bid formats, from the official portal. A free vendor training session is organized weekly to assist bidders in understanding the online bidding process. All submissions must be made electronically via the nProcure portal, and physical bids will not be accepted. Ensure all required documents, including tender fee, EMD, and certifications, are submitted before the deadline. The project aims to enhance sanitation infrastructure, improve public health, and provide hygienic facilities to residents and visitors in Surat's South East Zone.