Tender Title: Annual Maintenance Service - Desktops, Laptops and Peripherals
Reference Number: GEM/2025/B/6152549
Issuing Authority: Revenue Department, Gujarat
The Annual Maintenance Service - Desktops, Laptops and Peripherals tender focuses on maintaining high operational standards for critical technology resources consisting of desktops, laptops, and their associated peripherals. The objective of this tender is to ensure that all equipment remains in optimal condition to meet organizational operations, reducing downtime and ensuring efficient performance of hardware.
Scope of Work and Objectives
The scope of work includes comprehensive maintenance services covering a total of 86 units. The successful bidder will be expected to perform various tasks, such as:
- Regular servicing and maintenance of desktops and laptops.
- Toner/cartage refiling and maintenance for brands including Brother, HP, and Canon.
- Replacement of printer drums and related components for brands like Brother, Epson, and Canon.
- Maintenance and servicing of specific models of Epson equipment, particularly ink bottles for the M1170 series.
These services are aimed at enhancing the reliability and efficiency of IT resources, ultimately supporting the productivity of the Revenue Department.
Eligibility Criteria
To qualify for this tender, interested vendors must meet the following eligibility criteria:
- Be a registered business entity recognized by appropriate governmental authorities.
- Demonstrated experience in providing similar maintenance services for IT hardware.
- Compliance with local regulations and standards related to technology and maintenance.
Technical Requirements
Bidders must adhere to certain technical requirements, which include:
- Skilled personnel with quality certifications for servicing electronics.
- Capability to provide timely support and service response as part of maintenance contracts.
- Availability of original parts or approved substitutes for repairs and replacements.
Financial Requirements
When bidding, vendors must also submit financial documentation, which includes:
- A financial statement demonstrating capability to fulfill the contract requirements.
- Proof of any advanced payment arrangements, if necessary.
Document Submission Details
Interested participants should prepare the necessary documentation and ensure submission by the deadline identified in the detailed tender specifications. The method of submission may include online uploading through the designated GEM portal or through manual submission as per the requirements outlined.
Special Provisions
Evaluation Process
The evaluation process will assess bids based on a combination of technical capability, financial viability, and previous service records. Each proposal will undergo scrutiny to ensure it meets the requirements laid out by the Revenue Department.
Delivery Locations
Services are required at various strategic locations within Gujarat, with precise delivery points to be provided before the contract is signed.
Contact Information
For further inquiries regarding the GEM/2025/B/6152549 tender, interested vendors may refer to the designated contact points listed in the official tender announcement.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating prior experience in providing maintenance services for IT hardware, and complying with local industry regulations. Vendors must also provide appropriate documentation to validate their qualifications.
Participants must furnish valid industry-related certificates proving their capability in maintaining electronic devices. Certifications might include ISO standards related to quality management and any other relevant accreditations that affirm the expertise in maintenance services.
To register for the Annual Maintenance Service tender, vendors must access the GEM portal and follow the outlined process, which typically includes creating an account, filling out the tender application, and submitting relevant documents electronically. It’s imperative to complete these steps before the submission deadline.
The accepted document formats typically include PDF, DOCX, and image formats such as JPEG or PNG. Bidders are encouraged to refer to the specific tender documentation for exact requirements regarding file types and sizes.
The performance security usually mandates that successful bidders submit a bank guarantee or security deposit, typically a percentage of the total contract amount. This measure ensures bidders fulfill the contract terms effectively and within the agreed timeline. Detailed information will be available in the tender documents.
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