Tender Title: Custom Bid for Services - Managed Service Provider

Reference Number: GEM/2025/B/6145659

Issuing Authority:

Ministry of Road Transport and Highways

Scope of Work and Objectives

The primary objective of this tender is to solicit a Managed Service Provider (MSP) responsible for providing professional resources to effectively manage the web portal for the Ministry of Road Transport and Highways. This initiative aims to enhance operational efficiency and service delivery through the implementation of a robust management strategy for the Ministry’s online resources.

The successful bidder will be required to provide expertise in various areas including web governance, site maintenance, content management, user support, and compliance with relevant web standards. The overarching goal is to ensure an accessible, responsive, and user-friendly web platform that meets the needs of stakeholders.

Eligibility Criteria

To qualify for participation in this tender, bidders must meet the following eligibility requirements:

• Registered entity in accordance with relevant laws.
• Proven experience in managing similar web portal services for government bodies or large organizations.
• Sufficient financial and technical resources to undertake the project.

Technical Requirements

The tender will require detailed technical proposals that include but are not limited to:

• A comprehensive plan for web portal management.
• Details on the technology stack to be used.
• Evidence of adherence to best practices in web development and maintenance.
• Proof of experience with accessibility standards and compliance requirements.

Financial Requirements

Bidders must demonstrate their financial stability through submission of relevant certifications and documents that may include:

• Audited financial statements for the last three years.
• Bank statements demonstrating sufficient liquidity.
• Evidence of previous successful project financing.

Document Submission Details

All submissions must adhere to the following guidelines:

• Bids must be submitted online via the designated procurement portal.
• Required documents must be provided in the specified formats, ensuring clarity and completeness.
• The bid package should include a cover letter, technical proposal, and financial bid.

Special Provisions

This tender recognizes the contributions of Micro, Small and Medium Enterprises (MSEs) as well as Startups. Special considerations may be applied to encourage their participation in this tendering process. Benefits may include relaxation of eligibility criteria to promote inclusivity in public procurement.

Evaluation Process

Bids will be evaluated based on the following criteria:

• Technical proficiency and proposal quality.
• Financial stability and competitiveness of the pricing.
• Compliance with eligibility requirements and quality standards.
• The experience of the bidder in managing related services.

Delivery Locations

The services will primarily be required for the web portal operated by the Ministry of Road Transport and Highways. Specific locations or points of service delivery will be detailed further in the contract documents.

Contact Information

For any inquiries regarding this tender, participants are encouraged to reach out through the official contact channels provided in the tender documentation.

This tender constitutes a significant opportunity for qualified bidders specializing in managed services for web portals. Interested parties are advised to prepare their submissions meticulously to stand out in this competitive bidding process.