Overview

The tender titled “Managed Service Provider to provide the IT professional resources” with reference number GEM/2025/B/6090432 is issued by the Ministry of Road Transport and Highways. This tender aims to engage a managed service provider (MSP) that can deliver IT professional resources necessary for maintaining and enhancing web-based portals and related services.

Scope of Work and Objectives

The primary objective of this tender is to procure managed services that include IT professionals specializing in web portal management. The scope of work encompasses the following key activities:

• Deployment of skilled IT personnel to oversee day-to-day management of web portals.
• Providing support for troubleshooting and resolving technical issues.
• Ensuring compliance with national IT standards and protocols.
• Collaborating with existing teams to optimize operational efficiency and improve user experience.

The successful bidder will play a crucial role in maintaining the integrity and performance of the web platforms operated by the Ministry.

Eligibility Criteria

Bidders are required to meet the following eligibility criteria:

• Be a registered company with relevant experience in providing IT resources and managing web services.
• Demonstrate previous successful projects in a similar capacity.
• Have qualified personnel within their workforce to meet the demands of this tender.

Technical Requirements

The technical requirements for this tender include:

• Proven experience with IT service management frameworks like ITIL.
• Proficiency in key technologies related to web services, including but not limited to HTML, CSS, JavaScript, and server management.
• Capability to provide ongoing training and development programs for IT personnel deployed under this contract.

Financial Requirements

Bidders must provide details regarding their financial standing, which may include:

• Submission of a detailed financial proposal outlining costs associated with the services offered.
• Evidence of sufficient financial capacity to undertake the project without risk of insolvency.
• An understanding of payment terms and conditions stipulated by the Ministry.

Document Submission Details

Interested parties must prepare and submit their tender documents electronically. All submissions should include:

• A technical proposal detailing approach and methodology.
• A financial proposal itemizing expenses.
• Certificates evidencing compliance with statutory requirements.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and start-ups by offering certain benefits. These may include:

• Relaxed eligibility criteria to promote inclusivity.
• Special consideration during the evaluation phase aimed at fostering MSE participation.

Evaluation Process

The evaluation of submitted proposals will adhere to a structured process that includes:

• Assessment of the technical proposal to ascertain compliance with requirements.
• Review of the financial proposal based on value for money and budgetary parameters.
• Scoring criteria will be provided within the tender documentation, ensuring transparency and fairness.

Delivery Locations

Services are to be provided as directed by the issuing authority within the jurisdiction defined by the Ministry of Road Transport and Highways, focusing primarily on central government digital platforms.

Contact Information

Further queries regarding the tender can be directed to the Ministry of Road Transportation and Highways, ensuring that all communications adhere to the formal protocols established.