Science and Technology (Information Technology) Department Madhya Pradesh Tender by Madhya Pradesh State Electronics Developement Corporation Ltd (GEM/2025/B/6114361)
Customized AMC/CMC for Pre-owned Products - Bid for IT Equipment installed at VBSR; As per ATC; Ann
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Tender Title: Customized AMC/CMC for Pre-owned Products - Bid for IT Equipment installed at VBSR
Tender Reference Number: GEM/2025/B/6114361
Issuing Authority: Science and Technology (Information Technology) Department Madhya Pradesh
Introduction
The Science and Technology (Information Technology) Department of Madhya Pradesh is inviting bids for the Customized Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for the maintenance and support of pre-owned Information Technology (IT) equipment installed at the VBSR site. This tender aims to ensure the continued performance and operational efficiency of the IT infrastructure at the facility.
Scope of Work
The successful bidder will be required to provide comprehensive maintenance services on an on-call basis to ensure optimum performance of the pre-owned IT equipment. The services may include, but are not limited to, routine checks, repairs, replacement of parts, and technical support. The core objectives are to enhance the lifecycle of the equipment, minimize downtime, and maintain high service levels in accordance with the standards specified in the attached Terms and Conditions (ATC).
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Be a registered entity with a valid business license.
- Have experience in providing maintenance services for IT equipment.
- Demonstrate financial capability and stability to undertake the contract.
Technical Requirements
Bidders must adhere to the following technical specifications:
- Qualified personnel with relevant certifications in IT equipment servicing.
- Tools and equipment necessary for the servicing and repairing of pre-owned IT equipment.
- A commitment to uphold quality standards consistent with the industry norms.
Financial Requirements
Bidders are required to provide:
- Detailed financial proposals, including breakdowns of costs associated with the AMC/CMC.
- Proof of previous contracts or work orders as a demonstration of financial capability.
Document Submission Details
Interested parties must submit their bids and necessary documentation through the designated submission method as outlined in the tender guidelines. All documents should meet the prescribed format requirements to be considered valid.
Special Provisions
The tender supports provisions for Micro, Small, and Medium Enterprises (MSEs) and Startups. This includes potential benefits such as price preference and relaxed qualification norms to encourage participation from these entities.
Evaluation Process
Bids will be evaluated based on:
- Compliance with eligibility criteria and technical requirements.
- Financial offers vis-à-vis the market rates.
- Quality of service proposals and past performance history.
Delivery Locations
The services will primarily be rendered at the VBSR site, with all maintenance operations conducted on-site as required.
Contact Information
For additional inquiries regarding this tender, interested bidders may reach out to the Science and Technology Department of Madhya Pradesh. Specific contact details are expected to be outlined in the tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity with a valid business license. Bidders must also have prior experience in maintaining IT equipment and demonstrate financial stability to successfully execute the contract. This ensures that the selected contractor is capable of delivering the necessary services effectively.
Bidders must adhere to specific technical specifications, which include having qualified personnel with relevant certifications in IT equipment servicing. Additionally, contractors should possess the necessary tools and equipment to carry out comprehensive maintenance and repairs of pre-owned IT devices, ensuring compliance with industry quality standards.
The document submission process involves adhering to specific formatting guidelines set out in the tender documentation. Bidders must ensure that all required documents are submitted through the designated submission method outlined in the tender instructions. Failure to meet these criteria may result in disqualification.
Bidders are required to provide a detailed financial proposal, which must include a breakdown of costs associated with the AMC/CMC services. Additionally, proof of previous contracts or work orders, which demonstrate the financial capability to undertake maintenance services, must be submitted alongside the proposal for evaluation.
MSEs are encouraged to participate in this tender with certain benefits that may include price preferences and relaxed qualification norms. These provisions aim to enhance participation from smaller enterprises and new startups, aligning with government initiatives to foster local businesses and promote compliance with Make in India policies.
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