Tender Title: Customized AMC/CMC for Pre-owned Products - Support of Video Wall installed at VBSR; Samsung Active
Tender Reference Number: GEM/2025/B/6114159
Issuing Authority/Department: Science and Technology (Information Technology) Department Madhya Pradesh

The tender aims to establish a comprehensive Annual Maintenance Contract (AMC) for the support and maintenance of a Video Wall installed at the VBSR, specifically Samsung Active products. The successful bidder will be required to provide a high level of maintenance and support to ensure continuous operation and minimal downtime of these pre-owned video wall systems.

Scope of Work and Objectives

The primary objective of this tender is to secure a reliable maintenance service provider that can promptly respond to requests for support and repairs for the Samsung Active video wall. The scope includes:

• Regular preventive maintenance checks to ensure optimal performance.
• Timely troubleshooting and repair services as needed, provided on an on-call basis.
• Comprehensive reporting on service activities and system performance.

Eligibility Criteria

To qualify for this tender, interested bidders must meet the following eligibility criteria:

• Be a registered service entity with a proven track record in audiovisual system maintenance.
• Have previous experience working with Samsung Active products or similar technologies.
• Possess valid business licenses and relevant certifications.

Technical Requirements

Bidders must adhere to the following technical requirements:

• Ability to provide skilled technicians trained in the maintenance of video wall technology.
• Supply of all necessary tools and equipment to perform maintenance tasks.
• Assurance of adherence to industry standards and best practices in maintenance services.

Financial Requirements

Bidders are expected to provide a comprehensive financial proposal that outlines the costs associated with the maintenance services offered. This proposal must include:

• The quoted price for the annual contract.
• Any additional costs that may arise from on-call services beyond standard maintenance.

Document Submission Details

Interested bidders must submit their proposals in accordance with the guidelines provided in the tender documentation. All proposals must be submitted in the required format, available upon request, ensuring that all necessary documents are included for eligibility verification.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and start-ups. Incentives may be offered to these entities as part of the government policies promoting local businesses.

Evaluation Process

The evaluation of proposals will be based on several criteria, including:

• Compliance with technical specifications.
• Cost-effectiveness of the financial proposal.
• Experience and reliability of the bidding entity.

Bids will be assessed for their ability to meet the operational demands of the maintenance services required.

Delivery Locations

Services are to be provided at the installed location of the video wall at VBSR. Bidders must be able to respond promptly to maintenance requests at this location.

Contact Information

For further inquiries on the tender, please reach out to the Science and Technology (Information Technology) Department Madhya Pradesh. Detailed contact information can be found via the official government channels.

This tender offers a valuable opportunity for qualified service providers to support essential technological infrastructure while contributing to the local economy through tailored maintenance solutions.