Secretariat Administration Department Uttar Pradesh Tenders (GEM/2025/B/6105738)
Annual Maintenance Contract for Networking Devices (Version 2) - L2 Switch; CISCO,Annual Maintenanc
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Tender Title: Annual Maintenance Contract for Networking Devices (Version 2)
Tender Reference Number: GEM/2025/B/6105738
Issuing Authority/Department: Secretariat Administration Department Uttar Pradesh
The tender for the Annual Maintenance Contract for Networking Devices encompasses comprehensive maintenance and support services for various networking devices including L2 and L3 switches, small form-factor pluggable transceivers, access points, and servers, specifically focusing on equipment from CISCO. The primary objective of this tender is to ensure optimal performance and reliability of networking infrastructure that underpins the communication systems within the Secretariat Administration of Uttar Pradesh.
Scope of Work
The successful vendor will be required to deliver the following services:
- Preventive and corrective maintenance for 369 networking devices, which comprise L2 switches, L3 switches, small form-factor pluggable transceivers, access points, and servers.
- Timely response and resolution of network issues to minimize downtime.
- Periodic health checks and reports on networking devices' performance.
- Provision of technical support and assistance as required.
Eligibility Criteria
To be eligible for this tender, vendors must meet the following criteria:
- Registered and recognized as a legal entity under relevant laws.
- Capability to provide maintenance support specifically for CISCO networking devices.
- Possession of requisite certifications and technical expertise in network management and support.
Technical Requirements
Bidders must demonstrate their technical capabilities, which may include:
- Proven experience in servicing CISCO networking devices.
- Availability of qualified technical personnel for maintenance and troubleshooting.
- Adequate tools and resources to conduct preventive maintenance and emergency repairs.
Financial Requirements
Vendors must provide financial documentation that includes:
- Evidence of financial stability and capability to undertake the contract.
- Mandatory Earnest Money Deposit (EMD) and performance security as specified in the tender documentation.
Document Submission Details
Bidders are required to submit their proposals electronically through the designated portal. All submissions must include:
- Technical and financial bids in specified formats.
- Relevant documentation as stipulated in the tender guidelines.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and considers the benefits for startups. Preference may be given to MSEs in the evaluation process provided they meet the technical and financial eligibility criteria.
Evaluation Process
The evaluation process will consist of a thorough analysis of technical proposals followed by financial bids. Key factors considered during evaluation include:
- Compliance with technical specifications.
- Pricing competitiveness.
- Capabilities and experience of the vendors.
Delivery Locations
Maintenance services will be conducted at various locations as defined by the Secretariat Administration Department within Uttar Pradesh.
Contact Information
For any inquiries related to the tender, interested vendors can refer to the official issuing authority website for further instructions and support.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
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Frequently Asked Questions
The eligibility requirements include being a registered entity that can legally engage in this type of service. Bidders must have experience in servicing CISCO networking devices and the ability to demonstrate technical capabilities through relevant certifications and a history of maintenance support. Additionally, financial stability and the ability to provide Earnest Money Deposit (EMD) are crucial.
Interested bidders need to submit various certifications that validate their operations involving CISCO equipment maintenance. This may include technical certifications from CISCO, proof of past projects that highlight capability in managing similar contracts, as well as financial documents illustrating stability and compliance with legal requirements.
To register for this tender, bidders must approach the designated onlineProcurement portal. Registration typically involves filling out forms that capture business details and technical capabilities, followed by the submission of necessary documents and the financial bid. Make sure to review the requirements carefully to ensure all information is accurate.
Quality standards for this tender mandate adherence to industry benchmarks for networking device maintenance. Bidders must demonstrate compliance with quality management systems and operational protocols that align with relevant regulatory standards to ensure high service levels throughout the contract duration.
The evaluation and selection process will be multi-phased, starting with an assessment of technical bids against predefined criteria. Following this, financial proposals will be subjected to scrutiny based on pricing strategies. The overall best proposal that meets both technical and financial requirements will be awarded the contract. Notification will follow post-evaluation to communicate the outcome.
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