Surat Municipal Corporation Tender for Operation & Maintenance of Public Toilet Blocks (5 Years)

This government tender invites qualified contractors to participate in the operation and maintenance of public toilet facilities across Surat. The project covers multiple locations including Bhestan Shelter Home, BRTS separator of Surat-Navsari main road, TP Scheme no-58 Bamroli, and Prem Nagar Zupadpatti. The contract duration is set for 5 years, emphasizing long-term service delivery. The tender aims to improve sanitation infrastructure and public hygiene standards in Surat's urban areas. The project is managed by Surat Municipal Corporation, a key government authority in Gujarat, seeking experienced bidders with proven capabilities in public sanitation services. The tender offers an opportunity for companies specializing in public infrastructure maintenance, sanitation services, and civil works to bid. The total estimated project value ranges from approximately INR 10 million to INR 15 million, depending on scope and location. Bidders must submit their proposals through the online portal, adhering to specified deadlines and eligibility criteria, including submission of tender fee and earnest money deposit (EMD).

The scope of work involves the operation and maintenance of pay & use toilet blocks at designated locations in Surat for a period of 5 years. Key deliverables include:

• Regular cleaning and sanitation of toilet facilities
• Maintenance of plumbing, fixtures, and infrastructure
• Ensuring availability of water, hygiene supplies, and waste disposal
• Monitoring and reporting of facility conditions
• Managing user complaints and service quality

The process includes:

1. Initial setup and inspection of facilities
2. Routine daily cleaning and servicing
3. Periodic maintenance and repairs as needed
4. Record keeping and reporting to Surat Municipal Corporation

Specifications are detailed in the tender documents, including standards for cleanliness, safety, and operational efficiency. The contractor must ensure compliance with all local health and safety regulations. The project scope also involves managing utilities and ensuring uninterrupted service for the users. Bidders should review the technical bid documents linked in the tender for detailed technical specifications and operational guidelines.

✓ Must have valid registration and licenses for sanitation and civil maintenance services.
✓ Proven experience in operating and maintaining public sanitation facilities for a minimum of 3 years.
✓ Must submit Scan Copy of Tender Fee and Scan Copy of EMD of INR 100,000.
✓ Must provide all required documents as per the tender, including company registration, GST registration, and previous project references.
✓ Financial stability demonstrated through recent financial statements showing annual turnover of at least INR 50 lakhs in the last fiscal year.

Qualification Criteria	Minimum Requirement
Years of Experience	3 years in sanitation/maintenance
Annual Turnover	INR 50 lakhs
Valid Licenses	Yes
EMD Submission	INR 100,000
Document Submission	Complete as per tender guidelines

**Note:** Bidders must meet all eligibility criteria to qualify for technical evaluation.

The contractor must ensure that all toilet blocks meet the following technical standards:

Parameter	Specification
Water Supply	Continuous supply with backup arrangements
Sanitation Facilities	Modern fixtures, water-saving devices
Waste Disposal	Proper sewage and waste management systems
Safety Standards	Compliance with local safety norms

Sequential steps include:

1. Conduct initial site inspection.
2. Install or upgrade facilities as per specifications.
3. Implement daily cleaning and maintenance routines.
4. Schedule periodic repairs and upgrades.
5. Submit regular compliance reports.

Technical documentation is available in the tender links provided, ensuring bidders adhere to the specified standards for quality and safety.

The estimated project cost ranges from INR 10 million to INR 15 million over 5 years, depending on the scope at each location. The financial breakdown includes:

Cost Component	Approximate Amount
Tender Fee	INR 4,248 (non-refundable)
EMD	INR 100,000
Annual Maintenance Cost	Varies by location
Total Estimated Cost	INR 10 million to INR 15 million

Payment terms specify that payments will be made quarterly based on performance and compliance reports. The bidder must submit a detailed financial proposal along with the bid, including breakdowns of costs for labor, materials, utilities, and overheads. All payments are subject to approval of submitted reports and adherence to contractual obligations.

The bidding process involves the following steps:

1. Download tender documents from the official portal before the deadline.
2. Prepare and submit bids electronically, including technical and financial proposals.
3. Pay tender fee and EMD as per instructions.
4. Bid submission deadline is 20th June 2025 at 6:00 PM.
5. Bid opening will be conducted on 21st June 2025 at 10:05 AM in the presence of bidders.

Bidders must ensure all documents are complete and submitted before the deadline. Late submissions will be rejected. The evaluation process includes technical review followed by financial assessment. Successful bidders will be notified via official communication channels. All procedures are governed by the rules of Surat Municipal Corporation and the government procurement guidelines.

Bids will be evaluated based on:

Criteria	Weightage
Technical competence and experience	50%
Financial proposal	30%
Compliance with technical specifications	10%
Past performance and references	10%

**Minimum qualifying marks** are set at 60% for technical evaluation. Bidders must score above this threshold to qualify for financial evaluation. The evaluation committee will consider factors such as project experience, quality standards, and cost competitiveness. The final award will be based on the highest combined score, ensuring transparency and fairness in selection.

Date	Event	Details
30-05-2025	Bid Submission Start	Bidders can begin submitting their bids online
20-06-2025	Bid Submission End	Last date for bid submission at 6:00 PM
21-06-2025	Technical Evaluation	Evaluation of technical bids at 10:05 AM
01-07-2025	Commercial Evaluation	Final evaluation of financial proposals
05-07-2025	Award Notification	Successful bidder announcement
15-07-2025	Contract Signing	Formal agreement signing with selected bidder

**Critical dates** include the bid submission deadline and evaluation timelines. Bidders are advised to adhere strictly to these dates to avoid disqualification.

Deputy Municipal Commissioner

| Name | Surat Municipal Corporation |
| Contact Number | 8866749339 |
| Address | SOUTH ZONE-A (UDHANA), SMC, SURAT |
| Email | Not specified |
| Additional Contacts | For support, contact (n)Procure Support team at +91-79-40007517, 40007514, 40007515, or email nprocure@ncode.in |

Bidders can reach out for clarifications or technical support related to bid submission and tender procedures. All inquiries should be made well before the deadline to ensure timely assistance.

This tender is part of Surat Municipal Corporation's ongoing efforts to enhance sanitation infrastructure and public hygiene. Bidders are encouraged to review all tender documents thoroughly, including technical specifications and terms & conditions. Participation requires compliance with government procurement policies, including digital signature requirements and submission of all mandatory documents. The project offers an excellent opportunity for companies with proven experience in sanitation services, civil works, and public infrastructure maintenance to contribute to urban development in Surat. Successful bidders will be required to adhere to the stipulated timelines and quality standards, ensuring sustainable and efficient service delivery for the community.