Overview

The tender titled cb3f541d is being issued by The Cotton Corporation of India Limited, under the Ministry of Textiles. This tender aims to engage a service provider for the Customized AMC/CMC for Pre-owned Products, specifically focusing on computer hardware which includes desktops, laptops, and printers. The organization anticipates a total quantity requirement of 64 units.

Scope of Work

The chosen contractor will be responsible for providing Annual Maintenance Contract (AMC) services for various brands including Dell, Acer, RDP, HP for desktops and laptops, as well as printers from HP, Epson, Canon and scanners. The objective of the tender is to ensure that all pre-owned products remain functional and in good working condition through regular maintenance and support.

Objectives

1. To secure a reliable service provider capable of maintaining the operational efficiency of IT hardware.
2. To minimize downtime of equipment through prompt maintenance and repair services.
3. To extend the lifespan of pre-owned products through dedicated support.

Eligibility Criteria

To qualify for this tender, bidders must:

• Be a registered entity providing maintenance services for IT equipment.
• Maintain a valid legal status and possess all necessary certifications to operate within this sector.
• Fulfill any additional requirements as specified in the detailed tender documentation.

Technical Requirements

Bidders are expected to meet the following technical specifications:

• Experience in providing similar AMC or CMC services for IT hardware.
• Capacity to provide parts and technical support for all listed brands.
• Compliance with quality standards as per the relevant industry regulations.

Financial Requirements

• Submitted bids must reflect a thorough breakdown of costs associated with the proposed AMC services.
• Bidder must comply with financial norms and demonstrate solvency through relevant financial documents.

Document Submission Details

All required documents and proposals must be submitted in a specified format as detailed in the tender documentation. Bidders are encouraged to ensure that their submissions are complete and align with the guidelines laid out in the tender.

Special Provisions

The tender may offer certain advantages for Micro, Small, and Medium Enterprises (MSEs) and startups. It is advisable for interested small entities to review the special provisions that may apply, particularly if they contribute to or align with government initiatives like Make in India.

Evaluation Process

Bids will be evaluated based on:

1. Compliance with eligibility and technical criteria.
2. Financial competitiveness.
3. Past performance and service quality.
   Bidders are encouraged to present compelling performance records and relevant case studies to enhance their prospects.

Delivery Locations

The expected maintenance and service operations will take place at specified locations throughout India, as indicated in the tender documentation. Bidders should be prepared to carry out services on-site or provide support as agreed upon in contract terms.

Contact Information

For any queries regarding this tender, potential bidders may need to refer to the official website or contact the relevant department's procurement office for assistance. It is important that all clarifications and communications are handled through the proper channels to maintain transparency.