Facility Management Services for Metro Railway Stations

Tender Title: Facility Management Services for Metro Railway Stations

Reference Number: 202d23f67
Issuing Authority/Department: Ministry of Housing & Urban Affairs (MoHUA), Urban Transport

The Facility Management Services tender seeks to engage a service provider to deliver comprehensive management solutions across metro railway stations and their associated locations. The core objectives of this tender include enhancing operational efficiencies, ensuring cleanliness and safety, and providing essential services like housekeeping and pest control.

Scope of Work and Objectives

The tender covers multiple facets of facility management, including but not limited to:

• Housekeeping Services: Implementation of cleaning and maintenance protocols adhering to high standards.
• Pest Control Services: Regular pest management to maintain hygiene and public safety.
• Staffing Solutions: Provision of housekeeping staff on a shift basis to ensure continuous service delivery.
• Consumable Supplies: All consumables used in housekeeping and pest control must be provided by the service provider as part of the contract.

The overall goal is to maintain a clean, safe, and welcoming environment within the metro railway premises, thereby improving customer satisfaction and operational effectiveness.

Eligibility Criteria

Participants must meet specific eligibility requirements to be considered for this tender. These include being a registered entity that complies with local business regulations and possesses adequate experience in delivering facility management services in transportation sectors.

Technical Requirements

Bidders are expected to demonstrate their capability to deliver on the technical specifications outlined in the tender documents. These include:

• Expertise in facility management services specifically tailored for public transport environments.
• Proven methodologies for housekeeping, pest control, and overall facility maintenance.

Financial Requirements

All bidders are required to demonstrate financial stability and capability, ensuring they can sustain the service provisions throughout the contract's duration. Financial records may be requested to validate this aspect.

Document Submission Details

Interested parties must submit their proposals following the specified submission guidelines. Bids must include all required documentation, including technical and financial proposals. Adherence to the prescribed format is crucial for acceptance during the evaluation phase.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and provides special benefits to startups. This inclusion aims to promote local business development and support the growth of smaller entities in the facility management sector.

Evaluation Process

The evaluation of bids will be based on a structured process, assessing both technical and financial aspects. Criteria will include compliance with technical specifications, pricing, and proposed methodologies. Potential bidders should prepare for a detailed review to assess their qualifications against the tender's objectives.

Delivery Locations

Services will be required at various metro railway stations and associated locations as specified in the tender documentation. A detailed list of locations will be provided upon formal invitation to tender.

Contact Information

For additional clarification or inquiries, bidders may reach out to the official contact points provided in the tender documentation. It is advisable to ensure clear understanding to foster a well-prepared submission.