Tender Title: Facility Management Services for Metro Railway Stations
Tender Reference Number: 26ae2a29c
Issuing Authority/Department: Ministry of Housing & Urban Affairs (MoHUA)

The Facility Management Services tender aims to ensure the smooth operation and maintenance of Metro Railway stations and associated locations. This tender encompasses various responsibilities designed to improve customer experience and operational efficiency, specifically focusing on the provision of ticket vending services and customer service staff at the stations within the Grant Road to Cuffe Parade metro segment.

Scope of Work and Objectives

The main objective of this tender is to engage a proficient service provider to offer comprehensive facility management services. The scope may include but is not limited to:

• Management of ticket vending machines and related infrastructure.
• Provision of skilled customer service staff ensuring passenger assistance and guidance.
• Regular maintenance of facilities to uphold safety and cleanliness standards.
• Coordination with the ministry for adherence to operational protocols.

Eligibility Criteria

To qualify for participation in this tender, bidders must ensure the following:

• Registration as a legal entity in the relevant jurisdiction.
• Demonstration of experience in providing similar facility management services.
• Compliance with national and regional labor laws.
• Submission of necessary financial records to showcase stability.

Technical Requirements

Proposals must meet extensive technical requirements, which include:

• Detailed project plan outlining service delivery processes.
• Staff qualifications, including certifications and experience in facilities management.
• Technology integration, especially related to ticket vending and customer service systems.

Financial Requirements

Bidders must provide a clear financial proposal including:

• A breakdown of costs associated with service provision.
• Evidence of financial capability to execute the contract.
• Compliance with earnest money deposit (EMD) requirements.

Document Submission Details

All proposal documents must be submitted electronically through the designated portal specified in the tender announcement. The submission package should include:

• Bid proposals with detailed financial and technical documentation.
• Certificate of registration, including all relevant licenses and accreditations.
• Any additional documents as specified in the tender documentation.

Special Provisions

This tender supports Micro, Small, and Medium Enterprises (MSEs) by offering favorable conditions in the bidding process. Startups can also benefit from certain relaxations and guidance in terms of compliance with Make in India policies, promoting local service provision.

Evaluation Process

The evaluation of bids will involve:

• A thorough assessment of both technical and financial submissions.
• Evaluation criteria will focus on service delivery capabilities, past performance, and cost-effectiveness.
• After evaluations are completed, the successful bidder will be notified in line with established procurement guidelines.

Delivery Locations

Services will primarily be delivered within the Grant Road to Cuffe Parade metro stretch. Bidders must ensure they can provide support and maintenance across these stations effectively.

Contact Information

For further inquiries regarding the tender, please refer to the official ministry’s procurement portal or contact their office directly through available channels.